Hybrid Customer Service Associate
hace 1 semana
**Summary**:Profesionales de ventas experimentados responsables de alcanzar los objetivos de ventas para una(s) cuenta(s) específica(s). Responsable de establecer e implementar un plan de ventas / negocios para una base de clientes designada o la implementación de un programa de ventas específico para apoyar de manera efectiva el viaje del paciente y posicionar adecuadamente a Novartis y sus marcas.**About the Role**:**Major Accountabilities**- Ensure product availability- Administration of product inventories in key accounts- Assist PIMS team with the follow up of the patients or HCPs enrolled in the support programs- Stakeholder management within every account in territory:- Hospital Director- Administrative directors- Division Heads- Service Heads- Supply Departments- Purchasing Departments- Pharmacy- Analyze the market trends to define a plan of proactive promotion- Identify commercial needs, opportunities, weaknesses and strengths of the business to propose initiatives and solutions and optimize sales- Understand patient journey and the role of each medical specialty in the treatment of patients- Promote the product with HCPs based on the key messages defined by marketing team- Provide professional clinical support to customers- Handle customer or HCP questions regarding the products- Having approach with Payers and Prescribers trough digital platforms**Experiences**:- 2 years as insurance agent with a proven record of sales performance.- Knowledge of the health care system and its changing environment.- Selling skills in an account development role.- Therapy class background**Desired**:Experience as virtual representative,.**Capabilities**:- Strategic thinking- Relationship skills (internal and external)- Negotiation skills- Effective communication- Customer orientation- Analytical skills- Focus on results- Cross functional work- Self directed resilience- Digital Saavy**Nice to Have**:- Agile ways of thinking/working certifications- Experience as digital repDivisionInternationalBusiness UnitInnovative MedicinesLocationMexicoSiteINSURGENTESCompany / Legal EntityMX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.Functional AreaSalesJob TypeFull timeEmployment TypeRegular (Ventas)Shift WorkNo**Ajustes de accesibilidad**:
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Rlt Account Customer Support Associate
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:**About the Role**:**Major Accountabilities**- Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery- Answer questions from Novartis NPS field associates to provide support to customers. Partner with cross-functional stakeholders to provide accurate and timely...
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Hybrid Customer Service Associate
hace 3 días
Insurgentes, México Novartis A tiempo completo**Summary**:Profesionales de ventas experimentados responsables de alcanzar los objetivos de ventas para una(s) cuenta(s) específica(s). Responsable de establecer e implementar un plan de ventas / negocios para una base de clientes designada o la implementación de un programa de ventas específico para apoyar de manera efectiva el viaje del paciente y...
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Hybrid Customer Service
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**: Profesionales de ventas experimentados responsables de alcanzar los objetivos de ventas para una(s) cuenta(s) específica(s). Responsable de establecer e implementar un plan de ventas / negocios para una base de clientes designada o la implementación de un programa de ventas específico para apoyar de manera efectiva el viaje del paciente y...
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P2p Service Delivery
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Dirigir la función de FRA en un país en varias divisiones O dirigir una línea de servicios/proceso/área/tecnología de FRA y asegurar la entrega del servicio de principio a fin en todas las divisiones de Novartis**About the Role**:Location: Hybrid. CDMX- Your key responsibilities:- Service Delivery:- Proactive management of Regional (multiple...
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Customer Success
hace 6 días
Insurgentes San Borja, México TD SYNNEX A tiempo completo**About the Role**:At TD SYNNEX Mexico, we are a leading team in the distribution of IT solutions and services that collaborates globally. We are a _Great Place to Work _that seeks to improve the welfare of our employees, enhance their development through training and certification at a technical level to provide the best service to our Vendors and...
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Procure to Pay Service Delivery Lead
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Dirigir la función de FRA en un país en varias divisiones O dirigir una línea de servicios/proceso/área/tecnología de FRA y asegurar la entrega del servicio de principio a fin en todas las divisiones de Novartis**About the Role**:Location: Hybrid. CDMX- Your key responsibilities:Service Delivery:- Proactive management of Regional (multiple...
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Customer Service
hace 2 semanas
Insurgentes San Borja, México Markestrat SA de CV A tiempo completo**¡BIRKENSTOCK MÉXICO ESTÁ EN BÚSQUEDA DE TU TALENTO!** SOMOS UNA IMPORTANTE EMPRESA DE DISTRIBUCION DE MARCAS DE MODA y queremos sumar nuevo talento a esta gran familia como: CUSTOMER SERVICE **Necesitas**: Preparatoria concluida. Mínimo 1 año de experiência comprobable como Customer Service**.** **Conocimientos**: Excel intermedio. Paquetería...
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Rlt Customer Support
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:The Associate E2E Process management role is responsible to manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, in-ternal case management, pre-production planning, billing/invoicing processes and lo-gistics, GPS, and systematizing updates to customers. They will also assist with cus-tomer...
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Customer Service
hace 2 semanas
Insurgentes San Borja, México Markestrat SA de CV A tiempo completo**¡BIRKENSTOCK MÉXICO ESTÁ EN BÚSQUEDA DE TU TALENTO!**SOMOS UNA IMPORTANTE EMPRESA DE DISTRIBUCION DE MARCAS DE MODA y queremos sumar nuevo talento a esta gran familia como:CUSTOMER SERVICE**Necesitas**:Preparatoria concluida.Mínimo 1 año de experiência comprobable como Customer Service**.****Conocimientos**:Excel intermedio.Paquetería Office...
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Associate Director
hace 4 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Associate Director who possesses robust communication abilities and excels in managing teams, with a solid track record in Video Conferencing space. The ideal applicant will have a minimum of 5 years managing global scale services / operations and a demonstrated proficiency in overseeing video conferencing systems.**About the Role**:**Major...
