Senior Customer Success Manager

Full-time, Remote (Mexico City or Monterrey)
- Hurry up We’ve got a dream to build_

BlueConic is an international, high-growth SaaS company in the martech space. Built and supported by teams across the United States and around the globe, our industry-first customer data operating system empowers marketing and growth doers with an unmatched range of capabilities to access relevant customer data, create resonant customer experiences, and drive maximum returns for their business.

By unifying known and unknown customer data into unified, privacy compliant profiles, and offering intelligent segmentation and real-time activation, the BlueConic Customer Data Platform (CDP) empowers marketers to create authentic customer experiences that deliver measurable value.

If you love happy customers as much as you love data and development, you’re going to be a great Senior Customer Success Manager and we need you to come help guide our marketer customers on their CDP journey, from ensuring a successful and inspiring onboarding through to iterative, innovative success for our clients. In addition to ensuring successful implementation of our platform, which features a unique data integration and collection engine, Customer Success drives value-focused utilization of our platform, as there are many ways to help our customers use first party data to improve outcomes for their organization.

**In this role you will**:

- Guide Enterprise customers through onboarding, which includes defining and setting up initial use cases.
- Drive solution adoption by providing CDP best practices and solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address any obstacles proactively.
- Build and sustain relationships characterized by expertise, partnership, and empathy with stakeholders and decision makers on your assigned accounts.
- Provide ongoing use case support and key stakeholder management, including establishing recurring business reviews in conjunction with account management teams.
- Create content and present QBRs and EBRs that highlight the customers use cases, the associated KPIs, and the ROI of both the BlueConic platform and the partnership with our team.
- Identify risks to renewals with our customers on an ongoing basis and collaborate with internal teams to remediate customer concerns and develop success plans to mitigate escalations.
- Identify upsell and cross-sell opportunities, and partner with Account Management to support those opportunities.
- Manage multiple ongoing projects at varying stages.
- Solicit customer feedback on product features and capabilities.

**You have**:

- At least 5+ years working in a customer-facing role, such as solutions consultant, customer success, or similar—ideally with marketers and for a SaaS-based platform
- Fluency in both English and Spanish languages (verbal and written)
- Experience guiding customers to define use cases and ability to lead customers through strategic discussions
- Exposure to front end development concepts such as HTML, CSS, and JavaScript
- Hands-on experience working with customer data platforms, digital analytics, personalization/tag management, campaign management, and/or web-based technologies
- Proven leadership roles in customer partnerships
- Excellent written and oral communication skills
- Proven capacity to reliably manage a lot of different projects at once without falling behind or getting flustered
- Passion, enthusiasm, and eagerness to learn
- Proficiency with multiple marketing technologies, and the ability to adapt quickly to new software

**Reasons to join us**:

- Help build & support the best martech product ever, period.
- Take advantage of great opportunities for career advancement.
- Empower big name brands to achieve their marketing goals.
- Be a part of a growing, remote-first team with employees based in the Netherlands, the United States, the United Kingdom, Canada, and beyond.
- Thrive in a multi-cultural environment with a values-driven work culture that has been thoughtfully crafted to enable growth and foster inclusion from the very beginning.

**About BlueConic**:
BlueConic is the operating system that puts data into action for marketing and growth doers. Our vision is one where marketers achieve their long-held, rarely realized ambitions of blending creativity with data, and performance with agility. With BlueConic, this ambition becomes a reality, transforming the relationship between brands and consumers. More than 500 businesses worldwide rely on BlueConic to unlock their full customer data potential, including Forbes, Heineken, Mattel, Michelin, Telia Company, and VF Corp.

As a group, we are driven by “building the dream” - the collective passion, ethic, vision, and set of values channeled by a group to achieve a common goal of being extraordinary. Our goal is for BlueConic to be a fun, productive, welcoming, and safe space where BlueCrew members of all races and ethnicities, ge