Business Intelligence Developer
hace 2 semanas
Cloudbeds is the hospitality industry's fastest-growing technology provider for independent hotels, hostels, vacation rentals, and hotel groups. Our award-winning Cloudbeds Hospitality Platform is currently helping a growing clientele of 22,000+ properties in 157 countries to increase revenue, streamline operations, and deliver memorable guest experiences. Behind the platform is a team of 500+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges. We are a #RemoteFirst, #RemoteAlways company that values results over hours put in, offers flexibility, fosters an inclusive environment, and promotes well‑being through open vacation policies, free LinkedIn Learning, and other benefits. Our mission is to power every property in the world, and we need the best talent to make it happen. What You Will Do Creation and maintenance of insightful reports, dashboards, workflow rules, and sharing rules. Be capable in analytics tools required to support Customer Success Operations and deliver data for the Cloudbeds "Measure what matters" program. Develop and execute mechanisms used to manage the business. Help identify and implement new Gainsight and Salesforce features and functions in response to business needs. Respond to issues or questions from users throughout the organization, resolve technical and functional support issues, manage data loads, review data quality, and provide training on new features and functionality. Create feedback loops to Customer Success Leadership on friction points so that they may be alleviated and help desk case load consistently reduced. Perform daily reviews of user and system errors, correcting or escalating as appropriate. Define and develop key customer support systems/processes required to meet the rapid growth of the business and achieve customer retention objectives. Support annual planning activities and develop actionable insights. Develop relationships and processes with customer success, finance, HR, sales operations, and other stakeholders to identify and address reporting requirements. You’ll Succeed With College degree in a business related discipline. At least 3 years of experience in Success Operations, Business Insights & Analytics, or Finance. Experience working with Gainsight desired. Deep project management experience. Extensive experience with Excel and working with large data sets. Proven experience working with systems and analytical tools such as Tableau. Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations. Exceptional people skills with the ability to effectively interact and work with diverse personalities. Salesforce Administrator Certification 201 and/or Salesforce Sales Cloud Consultant Certification is REQUIRED. Location : Remote – Mexico. If you think you have the skills and passion, we would love to hear from you If you would like to be considered for the role, we would love to hear from youOur company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. #J-18808-Ljbffr
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Business Intelligence Developer
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WorkFromHome, México AllianceIT Inc A tiempo completo1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from AllianceIT Inc Regional Director Of Operations at AllianceIT Inc This position is a Hybrid position to work in Puerta de Hierro, Zapopan, Jalisco. You will be working as a consultant directly with clients US Clients. We...
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