Head Of Hr Services Hub Americas

Location: Mexico City, Mexico Employment Type: Full-Time Responsibilities Manage the HR Service Hub team, focusing on delivery efficiency and effectiveness for candidates, employees, and former employees of Clariant. Accountable for the delivery of all HR services via the HR Service Hub, including Employee Service, Data Management, payroll support, time management, absence management, benefits & pension, local HR reporting, risks & compliance, and additional global service delivery elements (e.g., organizational management maintenance, HR data quality assurance, HR knowledge management, compensation activities). Ensure continual improvement of HR service delivery through monitoring of defined SLAs and KPIs for the Region HR Service Hub. Manage escalations, employee inquiries, and serve as a subject‑matter expert on a wide range of HR topics. Define, design, develop, manage, and deliver all HR transactional processes throughout the employee life cycle. Define and monitor measures and metrics in alignment with defined SLAs and KPIs; enforce evolution towards standardization and consistency of performance in HR Service Hub processes. Create and promote a culture of continuous improvement, actively seeking and encouraging opportunities for process improvements. Support the design, application, and continual improvement of HR processes, track and improve process SLAs and KPIs, and manage ticketing system improvements. Scout for innovative solutions that significantly improve Region HR Service Hub delivery. Engage and deliver training & capability development for HR personnel on HR processes. Act as SME for escalations, documentation, and relationship management; provide audit support within the HR community. Maintain strong collaborative relationships with internal and external customers, ensuring customer satisfaction. Ensure all appropriate HR documentation is updated and maintain positive work relationships with members of other teams in and outside HR. Lead and develop subordinate team, ensuring continuous development; manage demand and alignment with relevant stakeholders (CoEs, Tech & Solutions Teams, GHRPB Region HR Advisory, IT, and managers). Manage interface within HR areas for service delivery purposes, including HR Technology, HR Analytics, and HR Solutions, and secure efficient communication processes between CoEs, HR Service Hubs, GHRPB Region HR Advisory, and outside HR regarding service delivery. Qualifications Master’s or bachelor’s degree in Business Administration; HR Process Management (Black Belt Six Sigma) or Project Management. Minimum 5 years of experience in various fields of Business Administration, HR Consulting, or Process Management. Desirable: Working experience at a Shared Service Center (SSC) with end‑to‑end HR process understanding, having managed a team and the design and transition/implementation of an HR SSC. Experience in HR operational excellence, process design & improvement management, and best practices (Six Sigma or Business Analysis). Good knowledge of SuccessFactors, SAP ERP HCM, and surrounding HR systems environment; MS Office standard tools (including SharePoint, Visio, Project, Think Cell). Stakeholder management, solution‑driven conceptual strategic & analytical thinking, hands‑on drive for results, flexibility, leadership skills, and responsiveness. English language skills for advanced & global communications. Note: Please submit your CV in English to be considered for this position. Benefits Company culture: inclusive workplace culture that celebrates diversity. Flexible work arrangements to support work‑life balance. Speak‑Up Culture, commitment to sustainability and ethical business practices. Competitive salary and direct hiring in a multinational company. Benefits above the law, including superior Christmas bonus, superior vacation bonus, food vouchers, savings fund, medical and life insurance, gym benefit, company car, medical check‑up, and company management bonus. Hybrid work (3 days office & 2 days home office); offices in Tecnoparque CDMX North. Company Overview Clariant is a Swiss‑based global specialty chemicals company concentrated in three business units: Care Chemicals, Catalysts, and Adsorbents & Additives. Our purpose is reflected in our tagline – Greater chemistry – between people and planet – which considers the principles of customer innovation, people orientation, and a focus on creating solutions to foster sustainability in different industries by offering high‑value and high‑performance chemical specialties. We believe that diversity, equity, and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce taps into a wealth of perspectives and capabilities that drive innovation and help us meet the evolving needs of our global customers and communities. Contact & Application To apply, please submit your CV in English. Our Talent Acquisition team invites you to join our mission of fostering a culture of belonging where everyone can thrive. For more information, follow Clariant on Facebook , Instagram , LinkedIn , X , and YouTube . #J-18808-Ljbffr