Salesforce User Support Agent
hace 1 semana
Salesforce User Support AgentThe Global Products CRM (GPCRM) Business Support Agent Supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems. You will mainly work on questions and requests that are related to the Salesforce Sales & Service Cloud, Community Portals, and the Marketing automation tool Pardot. You will be collaborating with various Stakeholders across all business functions including other salesforce experts to analyze the questions and requests and when required escalate incidents into a ticket system.**System Support and Maintenance**- Provides support to customers via salesforce cases but also via phone, teams, and chat.- Provides answers to user for questions about all functions in GPCRM.- Provides general how-to guidance and user information of GPCRM.- Provides troubleshooting assistance of errors or issues with GPCRM; including identifying the issues, researching answers, and escalation to the IT Organization when required.- Logs customer contacts into ticketing system for handling, tracking, and follow up of customer issues and needs.- Responds to users in a timely and efficient manner within designated service level agreements.- Participate in User Acceptance Testing.- Assists in identifying areas of improvement based on user questions and reported issues.**Competencies**- High energy, self- starter, good interpersonal skills- Strong presentation and communication skills with all levels of the organization, both verbal and written- Analytical and problem-solving skills, an ability to conform to shifting priorities, and to balance multiple projects and tasks concurrently is necessary.**Education and Experience Needed**- Bachelor's degree completed- Salesforce experience and preferred Business Support experience either as a Key-user or Business Support Agent- Fluent in English- Minimum 1 to 2 year experience- Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
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Salesforce User Support Agent
hace 1 semana
Saltillo, México Johnson Controls International A tiempo completoSalesforce User Support Agent The Global Products CRM (GPCRM) Business Support Agent Supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems. You will mainly work on questions and requests that are related...
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Salesforce User Support Agent
hace 1 semana
Saltillo, México Johnson Controls A tiempo completoSalesforce User Support Agent The Global Products CRM (GPCRM) Business Support Agent supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems. You will mainly work on questions and requests that are related to...
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Remote Salesforce Product Owner | Roadmap
hace 4 horas
Saltillo, México Jobgether A tiempo completoA leading recruitment partner is seeking a Remote Salesforce Technical Lead to oversee the Salesforce product roadmap and operational management. You will collaborate with various departments to enhance workflows and user experience while ensuring data integrity. Ideal candidates have 5-10 years of Salesforce experience and proficiency in Salesforce...
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(Cen) User Experience Designer
hace 4 semanas
Saltillo, México CEMEX A tiempo completoEnsures to deeply understand the client/business requirements and the users/customers needs. Work closely with customer support, user interface design and software development teams. Be involved along the entire digital products lifecycle, in order to ensure the improvement of user-centric experiences. To design user interfaces and content strategies.**Main...
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Salesforce Developer
hace 2 semanas
Saltillo, México Bluelight Consulting A tiempo completoDescripción del trabajo Bluelight Consulting is a leading software consultancy seeking a skilled Salesforce Developer to join our fast-growing team. Our mission is to design and develop technology that improves the lives of its users while providing an exceptionally high level of service to our clients. We are looking for Salesforce Developer who wants to...
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Salesforce Developer
hace 2 semanas
Saltillo, México Bluelight Consulting A tiempo completoDescripción del trabajo Bluelight Consulting is a leading software consultancy seeking a skilled Salesforce Developer to join our fast-growing team. Our mission is to design and develop technology that improves the lives of its users while providing an exceptionally high level of service to our clients. We are looking for Salesforce Developer who wants to...
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Salesforce Sdet
hace 2 semanas
Saltillo, México Atos A tiempo completoDescripción del trabajo About Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products,...
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Salesforce Sdet
hace 2 semanas
Saltillo, México Atos A tiempo completoDescripción del trabajo About Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products,...
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Salesforce Sdet
hace 2 semanas
Saltillo, México Atos A tiempo completoDescripción del trabajo About Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products,...
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Salesforce Sdet
hace 3 semanas
Saltillo, México Atos A tiempo completoAbout AtosAtos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to...
