Technical Support, Senior Advocate
hace 1 semana
Overview:We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.At Medallia, we hire the whole person.Sr. Technical Support Advocates are responsible for providing advanced frontline technical support to Medallia admins, clients and partners, solving complex technical challenges, and contributing to continuous improvement initiatives across our global support team. Working with the Medallia SaaS platform, you will be providing world-class product support to clients and partners in a fast-paced environment. By problem-solving technical issues and completingroot cause analysis, you will play a key role in implementing improvement initiatives for our broader organization. This is a unique opportunity to collaborate with cross-functional teams (including Professional Services, and Product & Engineering) to relentlessly drive the enhancement of our world-class, customer experience management platform.**Responsibilities**:- Deliver first-class support across our global customer base and exceed our customer's expectations- Collaborate cross-functionally with internal teams (e.g. Managed Services, Product, Engineering), providing key product insights and development opportunities- Provide timely expert advice and speedy resolutions to support cases and resolve escalated cases from first-level support- Own the investigation and resolution of complex cases while escalating cases to the next tier of our support organization, as needed- Lead important process improvement initiatives within the support organization- Create and refine knowledge base articles- Collaborate closely with the other global support regions - North and South America, Europe, Australia, and Asia- Provide feedback to your peers, helping them to grow and develop while also contributing your creative ideas to the leadership team- Support high severity incidents as part of our incident management and response team, including being part of a rotating on-call scheduleQualifications:Minimum Qualifications- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experiencePreferred Qualifications- Able to respond to on-call notifications within 30 minutes to support high severity incident management, including on weekends & holidays, as part of a rotating on-call schedule- Bachelor’s degree or equivalent work experience- Knowledge around SaaS technologies and platforms- Good understanding of JavaScript, XML, HTML and CSS- Experience with the Medallia platform and Salesforce Service Cloud a plus- Excellent verbal and written communication skills in English- Team player who can lead and make decisions in difficult and ambiguous situations
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Technical Support, Senior Advocate
hace 3 días
Tlahuac, México Medallia A tiempo completoOverview: We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole...
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Technical Support, Advocate
hace 1 semana
Tlahuac, México Medallia A tiempo completoOverview: We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole...
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Technical Support, Advocate
hace 1 semana
Tlahuac, México Medallia A tiempo completoOverview:We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole...
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Technical Support
hace 6 días
Tlahuac, México Hewlett Packard A tiempo completoApplies **_basic knowledge_** of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently....
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Technical Support Analyst
hace 5 días
Tlahuac, México Cambridge University Press & Assessment A tiempo completoJob Title: Tech Support Analyst**Salary**: CompetitiveLocation: Mexico City, Mexico, HybridContract: Permanent, Full TimeDo you thrive on troubleshooting and resolving technical issues? We are seeking a Tech Support Analyst to join our global team in Mexico city, investigating and resolving technical support issues on Cambridge University Press & Assessment...
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Technical Support Analyst, Senior
hace 2 semanas
Tlahuac, México Infor A tiempo completoGeneral information- Country - Mexico - City - Mexico City - Department - Global Support - Job ID - 39048 - Description & RequirementsA Day in The Life Typically Includes: - Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported through a ticketing system. - Manage SQL Server to replicate customer issues as...
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Tech Support Senior Engineer
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Tlahuac, México Aveva A tiempo completoAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...
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Technical Support Engineer
hace 3 semanas
Tlahuac, México Ciena A tiempo completo**Vacante para la empresa Ciena en Cuauhtémoc, Ciudad de México**:**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving...
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Technical Sales Support
hace 2 días
Tlahuac, México ABB A tiempo completo**Technical Sales Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
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Technical Sales Support
hace 3 horas
Tlahuac, México ABB A tiempo completo**Technical Sales Support**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
