Area Manager, Last Mile

About Amazon Operations Operations is at the heart of Amazon business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every these key roles youll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple : to offer the worlds greatest selection of products and services with the worlds best customer experience. We are seeking an Area Manager to lead last mile operations in one of our Delivery Stations. Responsibilities Your responsibilities : Managing an environment concerning the delivery of Amazon orders direct to our customers subject to ever rising volume and complexity operating on a 24 / 7 basis Managing day-to-day relationships with multiple Delivery Service Providers (DSPs) Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team Presenting operational metrics regularly to the senior leadership team Problem-solves for closing gaps between performance and goals Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition performance and career management learning and development succession planning and employee engagement Works with key business partners such as Transport & Sortation DSP Management Finance Loss Prevention IT HR ACES and Engineering The OTR team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so. The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region. Key Job Responsibilities Setting and communicating the strategy and performance goals while ensuring productivity on route is maximized through training analysis and feedback of performance data on a periodic basis. Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards. Proactively identifying and leading process improvement initiatives and Lean tools. Cross Functional Coordination Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program. Strategic Planning and Forecasting Strategic planning and forecasting to appraise performance and problem resolution. Project Management Ability to manage multiple complex projects simultaneously. Process Improvement Management and execution of cross-functional projects or components of large programs including data gathering manipulation and analysis forward looking supply chain approaches and communication of insights & recommendations. Transportation Network Improvements Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers. Safety & Loss Prevention Ensuring procedures are followed for safety building security and product loss prevention Qualifications Bachelors degree or equivalent or 2 years of Amazon (blue badge / FTE) experience Work a flexible schedule / shift / work area including weekends nights and / or holidays 3 years of general experience English Fluency 3 Years as people manager MBA or similar Ability to deal with ambiguity Ability to deal with changing priorities Demonstrated ability to successfully develop others into higher levels of leadership in an organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner. #J-18808-Ljbffr