Ams Solution Manager

hace 4 días

Colonia Polanco, México SerGerard A tiempo completo

We’re looking for an AMS Services Management Lead with expertise in technical solutions If you have extensive experience building AMS solutions, leading technical teams, and driving account development strategies with a consultative approach, this role is for you.Join a team focused on operational excellence and continuous improvement**Role Details**:- Location: Polanco, Mexico City- Work Mode: On-site- Education: Bachelor’s degree (required)- English: Advanced- Schedule: Full-time- Compensation: $150,000 - $180,000 MXN gross per month- Benefits: - Private Medical Insurance (SGMM) - Life Insurance (SV) - 100% Payroll**Key Requirements**:- Strong experience in AMS services management with a focus on SLA/KPI compliance.- Extensive knowledge to propose and offer AMS technical solutions, understanding and defining client needs.- Proven expertise in account development strategy and consultative selling to strengthen client relationships.- Proficiency with service management tools: ITIL, ticketing systems, and reporting.- Proven ability to resolve critical issues, optimize processes, and lead multidisciplinary teams.**Key Responsibilities**:- Develop and execute an account growth strategy, identifying opportunities for service expansion.- Propose tailored AMS solutions aligned with client technical and operational needs.- Oversee and coordinate the daily AMS operations, ensuring SLA and KPI compliance.- Lead the AMS team by assigning tasks, monitoring performance, and ensuring high-quality delivery.- Serve as the key point of contact for clients, managing technical, operational, and strategic expectations.- Conduct consultative selling by understanding client goals and offering solutions that drive business value.- Create and deliver performance and service reports, identifying opportunities for continuous improvement.- Optimize AMS processes by implementing innovative solutions to enhance efficiency and performance.**Success Indicators**:- Compliance with SLAs and agreed KPIs.- Customer satisfaction (surveys and NPS).- Account growth and service expansion through consultative approaches.- Operational efficiency: timely incident resolution and optimized processes.- Development and retention of the AMS team.**What We Offer**:- Competitive salary: $180,000 MXN gross per month.- Superior benefits: Private Medical Insurance, Life Insurance, and 100% payroll.- A strategic role to combine your technical expertise, account strategy, and leadership skills.- Opportunities for growth and participation in high-impact projects.Tipo de puesto: Tiempo completoSueldo: $150,000.00 - $180,000.00 al mesTipo de jornada:- Lunes a viernes- Turno de 8 horasLugar de trabajo: Empleo presencial

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