Internal Customer Tech Support

hace 3 semanas

Zapopan, México Oracle A tiempo completo

As a member of our technical team, your focus will be on delivering support and solutions to our customer base while championing their needs. This involves resolving technical inquiries and troubleshooting for our services, serving as a primary point of contact for customers. You'll play a vital role in nurturing customer relationships and providing guidance to internal team members on various technical challenges and escalated issues.Career Level - IC2- Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.

  • Internal Customer Tech Support

    hace 3 semanas

    Zapopan, México Oracle A tiempo completo

    **The Team**:NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support,...

  • Tech Support

    hace 3 semanas

    Zapopan, México Noralogic contrataciones A tiempo completo

    Tech supportImportant information technology company is looking for personnel for the tech support position in person in Zapopan Jalisco. With the following features.Different shifts to attendThis will be a 24/7 service desk so they must have open availability including overtime and weekends- Must be able to work 100% onsite- Fluent in English- Must have...

  • Tech Support

    hace 2 semanas

    Zapopan, México Noralogic A tiempo completo

    Important information technology company is looking for personnel for the tech support position in person in Zapopan Jalisco.With the following features.Different shifts to attendThis will be a**24/7 service desk** so they must have open availability including overtime and weekends- Must be able to work 100% onsite- Fluent in English- Must have technical...

  • Tech Support

    hace 3 semanas

    Zapopan, México Noralogic A tiempo completo

    Important information technology company is looking for personnel for the tech support position in person in Zapopan Jalisco. With the following features.Different shifts to attendThis will be a**24/7 service desk** so they must have open availability including overtime and weekends- Must be able to work 100% onsite- Fluent in English- Must have technical...

  • Customer Support Associate

    hace 4 semanas

    Zapopan, México Arrow Electronics, Inc. A tiempo completo

    **Position**:Customer Support Associate**Arrow Electronics** is looking to hire a Customer Support Associate to join our team in Guadalajara, MX to work out of our HP Office, located in Periferico Sur.**What You'll Be Doing**- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action...

  • Support Customer Advocate

    hace 2 semanas

    Zapopan, México Bebeecommunication A tiempo completo

    Customer Support SpecialistThe ideal candidate excels in communication and problem-solving, converting customers into passionate supporters.Key Responsibilities- Engage with customers via various channels including phone, email, and chat platforms- Provide expert information about products, pricing, and availability to meet customer needs- Collaborate with...

  • Customer Support Associate I

    hace 1 semana

    Zapopan, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate I Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX. **What You'll Be Doing** - Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. - Order entry &...

  • Customer Support Representative

    hace 2 semanas

    Zapopan, México Intugo A tiempo completo

    Job description:This position provides high quality telephonic / non-telephonic support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Martindale-Avvo revenues.Additionally, this position initiates the escalation process for unresolved customer problems.CS Representatives...

  • Customer Support Coordinator

    hace 4 días

    Zapopan, México Arrow Electronics, Inc. A tiempo completo

    **Position**:Customer Support CoordinatorArrow Electronics is looking to hire a Customer Support Coordinator to join our team in Guadalajara!**What You'll Be Doing**- Provide customer service to internal and external customers while facilitating the customer dispute and returns and replacement processes. This position serves as a primary point of contact...

  • Customer Support Associate Iii

    hace 4 semanas

    Zapopan, México e-Infochips A tiempo completo

    **Position**:Customer Support Associate III**What You'll Be Doing**- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.- Responsible for Post-booking to Invoice process, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end...