Customer Experience Supervisor
hace 8 horas
This position is responsible for leading and developing our customer experience team, ensuring the delivery of exceptional service across all customer touchpoints and after-sales support. The role is essential in fostering customer satisfaction, loyalty, and operational excellence.It is responsible for retaining skilled and trained personnel within the team, ensuring that all efforts to meet customer needs strictly adhere to the Code of Ethics, Safety Standards, Lubrizol’s values, and a firm commitment to a diverse and inclusive work environment.MAIN FUNCTIONS AND RESPONSIBILITIES OF THE POSITIONLead and develop a team of customer experience representatives by establishing clear goals and expectations.Drive continuous process and capability improvements in collaboration with the Center of Excellence (COE); identify and implement enhancements aligned with process maturity objectives.Oversee daily operations to ensure timely and effective resolution of customer inquiries, complaints, and escalations.Collaborate with cross-functional teams to achieve high levels of customer satisfaction, ensuring compliance with internal and global guidelines.Coordinate, monitor, and track all customer orders, deliveries, and invoices to maintain established customer service standards.Support special projects and initiatives designed to enhance the customer experience.Provide guidance to team members to meet business objectives, including coaching, training, and development opportunities to strengthen team capabilities and engagement.Ensure adherence to the Month-End Closing Policy and maintain effective internal controls to guarantee the accuracy of order management transactions.Support the Sales & Operations Planning (SOP) and Sales & Operations Execution (SOE) processes by preparing and presenting requested Customer Experience KPIs, escalation topics, and key data to facilitate informed actions and decisions.Ensure compliance with service standards, the code of ethics, policies, and procedures through regular audits and coaching.**Área de trabajo**:Manager, Sales Support, Management, Sales
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Customer Experience Supervisor 1
hace 2 semanas
, Colonia Lomas de Chapultepec, CDMX, México Lubrizol A tiempo completoSummaryAs a Logistics Supervisor, you'll be at the forefront of our innovation, managing a team of Logistics Specialists, as well as Trucking companies, Warehouses/Terminals and Customs Brokers. You'll collaborate with a diverse group of passionate individuals to deliver sustainable solutions to advance mobility, improve wellbeing and enhance modern life....
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Customer Experience Representative
hace 2 semanas
Colonia Lomas de Chapultepec, México Lubrizol A tiempo completo**Job Summary**:**Key Responsibilities**:- Perform the Sales Order critical analysis on inventory availability versus forecasting and agreed sales terms.- Coordination with the Planning team of the evaluation of material availability.- Record of reasons for the delay with sales orders that did not meet the date requested by the client.- Be the focal point of...
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Customer Experience Analyst
hace 3 semanas
Colonia Lomas de Chapultepec, México Mudafy A tiempo completoEn **Mudafy** estamos en la búsqueda de una persona que quiera formar parte de La Evolución Inmobiliaria y de un equipo que está transformando el mercado en la región. Buscamos a un **_Customer Experience Analyst,_** especializada en mejorar la experiência del cliente y eficientar continuamente los procesos.**Mudafy** es una plataforma inmobiliaria que...
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Customer Experience Manager
hace 3 semanas
Colonia Lomas de Chapultepec, México Thomson Reuters A tiempo completoStrong, high volume customer service skills.Strong written and verbal communication skills.Management skills.Customer focusDetail oriented with strong analytical skills.Ability to communicate at all levels and manage a team.Ability to work independently on multiple activities, showing appropriate prioritization and escalation skills for themselves and...
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Customer Success Manager, Associate
hace 7 horas
Colonia Lomas de Chapultepec, México Infor A tiempo completo_**Customer Success Manager, Associate**_ _will provide scalable services to customers including but not limited to - onboarding, customer requests, and references._**A Day in The Life Typically Includes**:- Provide Infor customers with guidance and helping customers achieve maximum value from their Infor investment in a 1 to many format.- Provide attention...
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Customer Assistance Representative
hace 4 semanas
Colonia Lomas de Chapultepec, México Lubrizol A tiempo completo**Customer Assistance Representative****Responsibilities** include coordination and resolution of all customer orders after the shipment, including customer complaints, returns, technical assistance requests, and customer surveys. The CA Agent will have key interactions with other supply chain functions, commercial functions, quality assurance,...
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Customer Assistance Representative
hace 4 semanas
Colonia Lomas de Chapultepec, México Lubrizol Corporation A tiempo completo**Customer Assistance Representative****Responsibilities** include coordination and resolution of all customer orders after the shipment, including customer complaints, returns, technical assistance requests, and customer surveys. The CA Agent will have key interactions with other supply chain functions, commercial functions, quality assurance,...
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Senior Customer Service Analyst
hace 2 semanas
Colonia Lomas de Chapultepec, México Verizon A tiempo completo***When you join Verizon** Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create...
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Customer Experience Foods Mt Lead
hace 3 semanas
Colonia Bosques de las Lomas, México Unilever A tiempo completo**Unilever is currently hiring for Customer Experience FOODS MT Lead**:**Function**: Customer Experience**Scope**:Modern Trade FOODS**Location**: Bosques**Terms & Conditions**: Full time. There is no financial support for national or international relocation.**ABOUT UNILEVER**With 3.4 billion people in over 190 countries using our products every day,...
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Customer Experience Specialist
hace 7 días
Ciudad de México S&P Global A tiempo completo**Customer Experience Specialist**: - Mexico City, Mexico; Virtual, Mexico; Virtual, India - Product Management & Development Group - 313651 **Job Description**: **About The Role**: **Grade Level (for internal use)**: 10 **Customer Experience Specialist** The Customer Experience Specialist is a crucial new role within the global Customer Success team at...