Customer Engagement Specialist

hace 5 días

Ciudad de México Patrianna A tiempo completo

At **Patrianna**, we are passionate about delivering **world-class gaming experiences** to millions of players around the globe. As a dynamic, international team, we embrace a **collaborative remote-working culture** that prioritises **innovation and excellence** in everything we do. Our commitment to **customer engagement and satisfaction** drives us to create meaningful connections with our users, ensuring they enjoy a seamless and rewarding experience on our platform.If you're eager to make an impact in a **fast-paced, forward-thinking company** that is shaping the future of the gaming industry, we would love to hear from you**Role Overview**We are looking for a **Customer Engagement Specialist** to proactively connect with potential customers, guide them through the onboarding process, and ensure a smooth transition onto our platform. This role requires a customer-centric approach, excellent communication skills, and a proactive attitude toward converting inquiries into active, engaged users.**Key Responsibilities**- **Proactive Outreach**: Initiate outbound communications with customers who have shown interest in our products and services.- ** Customer Conversion**: Convert potential customers into active members by providing a **positive and seamless customer experience**, addressing concerns, and guiding them through the onboarding process.- ** Product Knowledge**: Develop and maintain a **deep understanding** of our company's offerings to effectively convey their value, benefits, and unique features.- ** Cross-Team Collaboration**: Work closely with the **Customer Service, CRM, Operations, and Marketing teams** to share insights and improve customer conversion and engagement strategies.**What We're Looking For**- **Education**: Bachelor's degree required.**Experience**:- Minimum **2 years** in an outbound sales and customer service role.- Prior experience in the **iGaming/online casino**is essential- At least **6 months of voice/phone call center experience** handling US-based accounts.- ** Skills & Competencies**:- Passion for **customer satisfaction and delivering top-tier support**.- Strong technical aptitude and proficiency in using **customer-facing software**.- Familiarity with **CRM platforms** is a plus but not essential.**Why Join Patrianna?**- Be part of an **innovative, international team** dedicated to delivering **best-in-class gaming experiences**.- Enjoy a **collaborative, remote-friendly work environment** that values creativity and professional growth.- Work in a **fast-growing, forward-thinking industry** with exciting career development opportunities.- Competitive salary and **performance-based incentives**.If you're ready to join a **high-energy team in the gaming industry** and make a real impact on customer engagement, we'd love to hear from you

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