Customer Service Specialist

hace 2 semanas

Baja California, México Grupo Prodensa A tiempo completo

**About ISLE**

ISLE is an industry-leading standup paddle board and surf company, established in 2004 in San Diego, CA. We strive to bring the joy of being on the water and finding a connection with nature to our customers through our products. We are fast-moving and passionate about what we do and now we're looking for the right teammate to help take us to the next level.

**Customer Service Specialist**

**Status**: Full time

**Reports to**:Customer Service Lead/ Customer Service Manager

**Responsibilities and Duties**

Cover phone lines

Answer all incoming calls during business hours

Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.

Assist our customers by answering product and service questions.

Manage outbound follow up calls as needed.

Work with the Customer Service team to:
To review and process Warranty, Shipping Damage, and Return Claims

Monitor outbound and return tracking

Work with Customer Service Lead and Manager to:
escalate issues as needed

provide feedback from customers to ensure communication between departments

Various small projects as needed

**Education & Experience Requirements**:
High school diploma or equivalent

English: 90% Written / 90% Spoken

Proven customer support experience or experience as a client service representative

Strong team player working with others on a team to support and adapt seasonal volume

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

**Special Requirements**:
**Skills**

Strong and comfortable Speaking Skills.

Empathy

Adaptability

Ability to Use Positive Language

Clear Communication Skills

Responsible and Trustworthy

Patience

Problem solving skills

**Desired but not required.**

Experience in

Shopify (or any type of back end e-commerce program)

Netsuite (or any type of central order processing platform)

Shiphero (or any type of warehouse software)

Tipo de puesto: Tiempo completo

Salario: $550.00 al día

Horario:

- Lunes a viernes
- Turno de 8 horas

Pregunta(s) de postulación:

- Fuertes habilidades de manejo de contactos telefónicos y escucha activa.
- Familiaridad con los sistemas y prácticas de CRM.
- Shopify (o cualquier tipo de programa de comercio electrónico de back-end)
- Netsuite (o cualquier tipo de plataforma central de procesamiento de pedidos)
- Shiphero (o cualquier tipo de software de almacén)
- Gorgias/Zendesk (o cualquier tipo de programa de correo electrónico centralizado)

Educación:

- Secundaria terminada (Deseable)

Idioma:

- Inglés avanzado (Deseable)

Lugar de trabajo: Una ubicación

  • Customer Service Specialist

    hace 1 semana

    Baja California, México Grupo Prodensa A tiempo completo

    **About ISLE**ISLE is an industry-leading standup paddle board and surf company, established in 2004 in San Diego, CA. We strive to bring the joy of being on the water and finding a connection with nature to our customers through our products. We are fast-moving and passionate about what we do and now we're looking for the right teammate to help take us to...

  • Customer Service

    hace 1 semana

    Baja California, México Prodensa A tiempo completo

    About ISLEISLE is an industry-leading standup paddle board and surf company, established in 2004 in San Diego, CA. We strive to bring the joy of being on the water and finding a connection with nature to our customers through our products. We are fast-moving and passionate about what we do and now we're looking for the right teammate to help take us to the...

  • Customer Service

    hace 2 semanas

    Baja California, México Prodensa A tiempo completo

    About ISLE ISLE is an industry-leading standup paddle board and surf company, established in 2004 in San Diego, CA. We strive to bring the joy of being on the water and finding a connection with nature to our customers through our products. We are fast-moving and passionate about what we do and now we're looking for the right teammate to help take us to the...

  • Customer Service Representative

    hace 2 semanas

    Baja California, México A+ Tutoring Inc. A tiempo completo

    **Customer Service Manager - A+ Tutoring**Are you passionate about education and creating meaningful connections? Do you excel in building systems, solving problems, and delivering outstanding customer experiences? If so, **A+ Tutoring** is looking for YOU to join our team as our **Customer Service Manager**!**Who We Are**A+ Tutoring has been transforming...

  • Entry-Level Customer Support

    hace 4 días

    baja california, México Luxoft A tiempo completo

    A leading company in customer service solutions is seeking a Customer Service Operations professional located in Baja California. In this role, you will provide exceptional post-purchase support to customers, manage order flows, and collaborate across teams to resolve issues. The ideal candidate has 2-3 years of experience in customer service, is...

  • Customer Service Agent

    hace 2 semanas

    Villa California, México Sonora Nearshore A tiempo completo

    We are looking for new members to join our amazing team in cd. Obregon. Bilingual Problem solving skills Multitasking Positive attitude Clear communication skills Long term expectations Good tone of voice Empathetic Excellent customer service Previous bilingual customer service experience is a plus. Tipo de puesto: Tiempo completo Sueldo: $15,000.00 -...

  • Claims Team Lead I

    hace 4 días

    baja california, México Integon Service Co. A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...

  • Especialista de Reservaciones San Jose del Cabo

    hace 5 días

    baja california sur, México Corporativo Gaviotas SA de CV A tiempo completo

    Overview National Car Rental / Enterprise Rent a Car, a leading car rental company with 50 years of experience and nationwide presence, seeks a Reservation Specialist for its corporate offices. Responsibilities Provide excellent service in handling calls, maximizing reservation and prepayment generation for car rentals. Offer personalized assistance to...

  • Bilingual Luxury Guest Recognition Specialist

    hace 7 días

    baja california sur, México Four Seasons A tiempo completo

    A luxury hotel resort in Baja California Sur is seeking a Guest Recognition Specialist to manage guest profiles and ensure exceptional service. The role requires fluency in both Spanish and English, along with a minimum of 2 years of experience in reservations and luxury service. Responsibilities include pre-arrival check reviews and assisting in guest...

  • Ars-Billing Solutions-Assoc Iii

    hace 2 días

    baja california, México Integon Service Co. A tiempo completo

    Overview We are seeking a detail-oriented and motivated Accounts Receivable (AR) Specialist to support revenue cycle operations by managing open receivables, resolving payment discrepancies, and ensuring timely and accurate reimbursement. This role is critical to maintaining healthy cash flow through effective AR follow-ups, denial resolution, and...