Customer Service Specialist

hace 2 semanas

Baja California, México Grupo Prodensa A tiempo completo

**About ISLE**

ISLE is an industry-leading standup paddle board and surf company, established in 2004 in San Diego, CA. We strive to bring the joy of being on the water and finding a connection with nature to our customers through our products. We are fast-moving and passionate about what we do and now we're looking for the right teammate to help take us to the next level.

**Customer Service Specialist**

**Status**: Full time

**Reports to**:Customer Service Lead/ Customer Service Manager

**Responsibilities and Duties**

Cover phone lines

Answer all incoming calls during business hours

Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.

Assist our customers by answering product and service questions.

Manage outbound follow up calls as needed.

Work with the Customer Service team to:
To review and process Warranty, Shipping Damage, and Return Claims

Monitor outbound and return tracking

Work with Customer Service Lead and Manager to:
escalate issues as needed

provide feedback from customers to ensure communication between departments

Various small projects as needed

**Education & Experience Requirements**:
High school diploma or equivalent

English: 90% Written / 90% Spoken

Proven customer support experience or experience as a client service representative

Strong team player working with others on a team to support and adapt seasonal volume

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

**Special Requirements**:
**Skills**

Strong and comfortable Speaking Skills.

Empathy

Adaptability

Ability to Use Positive Language

Clear Communication Skills

Responsible and Trustworthy

Patience

Problem solving skills

**Desired but not required.**

Experience in

Shopify (or any type of back end e-commerce program)

Netsuite (or any type of central order processing platform)

Shiphero (or any type of warehouse software)

Tipo de puesto: Tiempo completo

Salario: $550.00 al día

Horario:

- Lunes a viernes
- Turno de 8 horas

Pregunta(s) de postulación:

- Fuertes habilidades de manejo de contactos telefónicos y escucha activa.
- Familiaridad con los sistemas y prácticas de CRM.
- Shopify (o cualquier tipo de programa de comercio electrónico de back-end)
- Netsuite (o cualquier tipo de plataforma central de procesamiento de pedidos)
- Shiphero (o cualquier tipo de software de almacén)
- Gorgias/Zendesk (o cualquier tipo de programa de correo electrónico centralizado)

Educación:

- Secundaria terminada (Deseable)

Idioma:

- Inglés avanzado (Deseable)

Lugar de trabajo: Una ubicación

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