Business Operations Support Coordinator

hace 1 semana

Colonia Polanco, México HH Global A tiempo completo

HH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment. With offices across Europe, the US, Latin America, the Middle East and Asia-Pacific, we deliver for some of the most successful and challenging brands in the world and are a market leader in the coordinated, leveraged, management of global marketing supply chains to unify and synchronize all customer touchpoints across print, digital and retail media.**BUSINESS OPERATIONS SUPPORT COORDINATOR**The Business Operations Support team is responsible for the execution of operations support tasks. This role is responsible for working with cross-functional teams and providing high-quality service to internal stakeholders and suppliers. This role has structured room for growth within our supportive, close-knit team.**RESPONSIBILITIES**- Review and manage incoming operations requests via Zendesk, including job processes, internal access requests, and support requests in a high-paced environment.- Update internal request forms, review job setup to support change management, and system approvals.- Support the integration between our internal software and third-party warehouse systems.- Identify system failures and errors and troubleshoot as needed.- Collaborate with cross-functional teams to resolve process questions, updates, or issues that arise.- Ensure operational tasks are executed efficiently and in accordance with the procedures described in company policies.- Develop proficiency in internal procurement systems to help users with process questions.- Run Zendesk reports to determine training needs and SLA requirements.**REQUIREMENTS**- 2+ years of experience working in customer service.- Bachelor’s degree in Business, Marketing, Communications, or related field.- Strong written and verbal communication skills.- Fluent English.- Strong attention to detail.- Ability to multitask, prioritize, and manage time effectively.- Ability to work well within a high-paced team environment.- Proficiency with Microsoft Office software and experience with Zendesk preferred.- Ability to adapt across a wide range of business scenarios, including fast-paced environments.- Interest in training and/or documentation preferred.Your resume will be reviewed by a member of our Recruiting team and we’ll reach out to you directly if there’s a fit. We’re using video conferencing software (Microsoft Teams) to conduct our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.Equal Employment Opportunity Employer: HH Global is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, gender identity and gender expression, or any other characteristic protected by lawLI-MD1

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