Benefits Manager

**✨ One platform, a whole world of opportunity**:Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.When it comes to global employment, we walk the walk. We're proof that companies don't need an office to create a highly-engaged culture. Since the company's inception in January 2020, Oyster has:- Created a fully-distributed, vibrant team of 500+ employees across 60+ countries‍Featured in Forbes having ranked #9 in Flexjobs Top 30 Companies for remote jobsEstablished a diverse leadership team and an employee base that's 60% female- Achieved one of the highest employee engagement scores in its class**Raised $150 million in Series C funding at a valuation of over $1 billion**Our momentum speaks to the power of global employment—and we're just getting started If you want to change the world with Oyster _and_ be empowered to work remotely while doing so, we'd love for you to apply**Location**:To create the best experience for our new hire this role requires you to based within -3 to -6 UTC hours. All of Oyster's positions are fully remote and you can work from home. Forever.The People Services team provides our customers and team members with HR expertise and services country-by-country. You will be joining our expert Benefits team in People Services.You will work cross-functionally with other Oyster teams such as Product, Customer Experience, Legal, and others within the Global Ops & Analytics organization to provide a fantastic benefits program for our team members, customers, and Oyster employees.As an expert in all things benefits for your assigned countries you will assist our frontline teams with complex cases and escalations and manage the relationships we have with vendors. With your ability to solve benefits issues, you will make the complex simple**What you'll do**:- Manage the benefits ticket queue and lead ticket deflection programs that improve SLAs such as resolution and response times.- Create detailed documentation and content for your countries, and maintain up-to-date knowledge of regulations and laws, owning documentation & process changes as needed.- Be our go-to, in-house expert to solve complex benefit issues for your countries.- Assist other Oyster teams with customer and prospect calls when in-depth expertise is needed.- Source new benefits vendors as needed and manage existing ones, including handling annual renewals for your countries.- Monitor the effectiveness, utilization, and performance of the benefits in place.- Based on your experience and thorough analysis, propose improvements for our benefits program in the countries you manage.- Oversee Oyster's 'leave of absence' policy compliance, interpretation and problem resolution as needed.**What we're looking for**:- 3 years experience of multi-country expertise managing employee benefits, focusing on the **United States**, **Canada** and **Brazil** markets.- Experience dealing with complex escalations surrounding benefits. Technical expertise dealing with pensions and benefits taxation would be highly valued.- Experience in sourcing, selecting, implementing and managing benefits vendors.- Experience leading projects that involve several internal and external stakeholders in multiple countries.- A clear communicator who can explain complex topics to non-experts.- The ability to build relationships with other teams, and the ability to challenge ideas constructively.- Someone who is focused on all three audiences: customers, team members, and Oyster itself.**You'll also need...**:- A reliable home internet connection (or be able to get one)- Fluent English language skills**How we work together at Oyster**:Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn't just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.**How YOU work**:Different countries have different statutory benefits, different cultures have different norms, and different people have different needs In order to best support and encourage our diverse team, we've created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.- **Work from a