Senior Quality Analyst, Patient Support Center

Job Description Summary This role is responsible for evaluating the performance of the people, processes and tools that deliver out-standing Contact Center performance. You will join a team of analysts assigned to support the Patient Support Center (PSC). The PSC is a Novartis managed, internal NPS Contact Center staffed by these customer facing roles:...

Summary This role is responsible for evaluating the performance of the people, processes and tools that deliver outstanding Contact Center performance. You will join a team of analysts assigned to support the Patient Support Center (PSC). The PSC is a Novartis managed, internal NPS Contact Center staffed by these customer facing roles: Patient Navigator,...

A leading healthcare association in Mexico City is seeking a Sr Performance Excellence Analyst to evaluate contact center performance. This hybrid role involves coaching team members, ensuring compliance, and working closely with cross-functional stakeholders. The ideal candidate will have a bachelor's degree, 2-5 years of relevant experience, strong...

A leading global consulting firm is seeking an IT Support Senior Analyst in Mexico City. This hybrid role involves investigating and resolving technical issues and supporting applications. Candidates should have a technical degree and 1-3 years of IT support experience, with a strong command of English. Join a vibrant, inclusive culture that emphasizes...

Senior Software Quality Analyst (100% remote) About the Role Are you ready to make a meaningful impact at a fast-growing tech company transforming how residents interact with their homes? Quality at Zego isn't a checkbox—it's part of our product DNA. What You'll Do Lead end-to-end testing across mobile and web platforms, ensuring every release is stable,...

A leading market research firm is looking for a Senior Operations Quality & Standards Analyst I in Mexico, Ciudad de México. This role focuses on creating and managing BI and analytics solutions to drive operational efficiencies and improvements. The ideal candidate will have experience in data analysis, SQL, and reporting tools like Tableau, and must...

A global tech solutions firm is searching for a Platform Support Analyst to join their remote team. This mid-senior level position requires experience in support and operations, as well as familiarity with IT processes. The analyst will work to support User Acceptance Testing and assist internal teams in enhancing operational efficiency. This role offers...

A leading analytics firm in Mexico City is seeking a Senior Research Analyst to drive market analysis for the oriented plastic films and flexible packaging markets. You will produce high-quality reports, conduct market research, and collaborate with sales teams to enhance client engagement. The ideal candidate has strong analytical skills and experience in...

A global risk and strategy leader is looking for a talented IT Support Senior Analyst in Mexico City. The successful candidate will resolve technical issues reported by customers, assist in incident management, and ensure technology-related projects are implemented effectively. Required qualifications include a relevant technician or degree, 1-3 years of IT...

Salary will be in local currency: Please send your CV in English. The Role Syscon Justice System is seeking a Senior Business Analyst to strengthen its Professional Services department. As a core member of the Professional Services group, the Senior Business Analyst is entrusted to successfully deliver on execute and complete key deliverables, such as...