Junior Product Support Engineer
hace 1 hora
We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release equipment with confidence to the market. We support a broad array of network emulated protocols and an API that enables automating repetitive tasks, such as hardware regression testing. Our platform can emulate complex network topologies and traffic conditions, thus, quickly identifying problem areas with intelligent and relevant results. Our testing solution operates at layers 2 and 3 of the OSI model and it consists of a test GUI and API, both running over specialized hardware. Responsibilities: As member of our Support Services team you would represent our client's brand by providing customers and end users with great technical support by the proper handling of support cases. These cases involve the following activities. Respond incoming Service Requests from external customers, and our Sales Engineers and Sales teams via telephone and email and moving them forward until their proper termination. Internally replicate customer scenarios by the use of routers, switches and other network equipment. Communicate with other teams regarding bugs and follows-up to make sure fixes are received, tested and conveyed to the customer. Complete and maintain records of customer issues and product defects using CRM tools like SalesForce. Occasionally attend on-site training and support for the customers. Mandatory Skills Description: Solid Data Networks fundamentals including network equipment and protocols. Solid scripting fundamentals. Ability to perform basic tasks with a scripting or programming language. Troubleshooting abilities. Customer orientation. Ability to communicate fluently in Spanish and English in verbal and written form. Bachelor's degree in related engineering or computer science areas or equivalent years of experience. #J-18808-Ljbffr
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Junior Network Support Engineer
hace 5 días
región centro jalisco, México Cisco Systems A tiempo completoA leading tech company is seeking a Product Support Engineer in Mexico to provide exceptional technical support. The role involves handling Service Requests, replicating customer scenarios, and maintaining customer issue records. Candidates must have a solid foundation in Data Networks, scripting skills, and be fluent in both Spanish and English. This...
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Junior Network Product Support Engineer
hace 1 hora
región centro jalisco, México Luxoft A tiempo completoA leading technology company in Mexico is looking for Product Support Engineers to provide technical support for their hardware-based testing solutions. This role involves handling customer support cases, troubleshooting issues, and maintaining records using CRM tools. Candidates should have a solid understanding of network fundamentals, scripting abilities,...
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Network Test Engineer — Product Support
hace 2 semanas
región centro jalisco, México Flex Ltd A tiempo completoA technology solutions provider is seeking a Product Support Engineer to deliver exceptional support to customers using our advanced hardware-based network testing solutions. This role involves responding to service requests, troubleshooting network issues, and collaborating with internal teams to resolve product defects. Ideal candidates will have a degree...
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Product Support Engineer: Network Testing
hace 2 semanas
región centro jalisco, México Epam Systems, Inc. A tiempo completoA technology solutions provider in Jalisco is seeking a Product Support Engineer to join their Support Services team. This role focuses on high-end hardware-based network testing solutions. You will respond to service requests, replicate customer scenarios, and maintain records of issues and defects. Ideal candidates should have strong networking...
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Network Test Engineer — Product Support
hace 5 días
región centro jalisco, México Usi Global A tiempo completoA technology solutions provider based in Mexico is seeking a Product Support Engineer to provide exceptional technical support for high-end hardware-based network testing solutions. The ideal candidate possesses solid data network knowledge and scripting skills, alongside a Bachelor’s degree in engineering or computer science. Responsibilities include...
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Product Support Engineer
hace 1 hora
región centro jalisco, México Luxoft A tiempo completoProject description We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy services and release...
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Network Test
hace 1 hora
región centro jalisco, México Luxoft A tiempo completoA technology solutions company in Jalisco seeks a Product Support Engineer to provide exceptional technical support. The ideal candidate will have solid data networks fundamentals, scripting abilities, and strong customer orientation. Responsibilities include responding to service requests, replicating customer scenarios, and maintaining thorough records of...
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Product Engineer
hace 5 días
región centro jalisco, México Macrofab A tiempo completoOverview We are looking for a Product Support Engineer to join our Support Services team , focused on high-end, hardware-based network testing solutions. Our customers include service providers, network equipment manufacturers and enterprise organizations that rely on our technology to test, measure, and validate their network designs and devices before...
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Junior Product Support Engineer
hace 2 semanas
jalisco, México Luxoft A tiempo completoDescripción del trabajo Project Description: We are a team of Product Support Engineers for a high‑end hardware‑based testing solution. Our customers include service providers, network equipment manufacturers and enterprises who use it to test, measure and validate their network designs and devices. With the help of our products, our clients can deploy...
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Product Engineer
hace 5 días
región centro jalisco, México Usi Global A tiempo completoOverview We are looking for a Product Support Engineer to join our Support Services team , focused on high-end, hardware-based network testing solutions. Our customers include service providers, network equipment manufacturers, and enterprise organizations that rely on our technology to test, measure, and validate their network designs and devices before...