Workforce Management Traffic Analyst
hace 3 semanas
Sobre Conduent:Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Descripción del puesto de trabajo:**Job Track Description**:- Performs tasks based on established procedures.- Uses data organizing and coordination skills to perform business support or technical work.- Requires vocational training, certifications, licensures, or equivalent experience.**General Profile**:- Has advanced, specialized expertise within a range of analytical or operational processes.- Completes assignments and facilitates the work of others.- May coordinate assignments beyond work area.- Proposes improvements to processes and methods.- Acts as a lead, coordinating the work of others, but is not a supervisor.- Works autonomously within established procedures.**Functional Knowledge**:- Has developed skills in a range of processes, procedures, and systems.- Acts as a technical expert in some areas.**Business Expertise**:- Understanding of how best teams integrate and work together to achieve company goals.**Impact**:- Impacts a team, by example, through the quality service and information provided.- Suggests enhancements to work procedures and practices to improve efficiency.**Leadership**:- Serves as a team lead.- May allocate work to team members.- **Problem Solving**:- Provides solutions to atypical problems with little or no precedent.**Interpersonal Skills**:- Communicates information and ideas effectively.- Uses tact and diplomacy when dealing with others.**Responsibility Statements**:- Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.- Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.- Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.- Re-forecasts planning parameters based on actuals.- Updates intraday schedules to best meet requirements for upcoming intervals.- Records events and incidents that influence forecasts and KPI realization for impact review and future planning.- Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.- Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.- Performs other duties as assigned.- Complies with all policies and standards.Cierre:Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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Workforce Management Traffic Analyst
hace 4 semanas
Monterrey, México Conduent de Mexico S.A. de C.V. A tiempo completoA través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...
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Workforce Management Traffic Analyst
hace 3 semanas
Monterrey, México Conduent A tiempo completoDescriptionResponsible for monitoring queue performance for assigned projects or sites the Traffic Analyst evaluates Contact Center capacity and recommends adjustments to ensure optimal staffing levels throughout the day in accordance with service objectives and financial targets. This role involves analysing data updating forecasts supporting Real-Time...
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Workforce Management Traffic Analyst
hace 3 semanas
Monterrey, México Conduent A tiempo completoDescriptionResponsible for monitoring queue performance for assigned projects or sites the Traffic Analyst evaluates Contact Center capacity and recommends adjustments to ensure optimal staffing levels throughout the day in accordance with service objectives and financial targets. This role involves analysing data updating forecasts supporting Real-Time...
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Workforce Management Traffic Analyst
hace 3 días
Monterrey, Nuevo León, México Conduent A tiempo completoA través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...
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Workforce Management Analyst
hace 5 días
Monterrey, México Amedirh TALENTO A tiempo completo**Descripción empresa**: En AMEDIRH compartimos el TALENTO de las personas de acuerdo con sus conocimientos, experiências y competencias que realzan el valor de la cultura de nuestros socios con comportamientos y actitudes que los diferencian del mercado laboral. **Funciones del cargo**: Empresa socia de Amedirh solicita “WORKFORCE MANAGEMENT...
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Workforce Management Analyst
hace 3 semanas
Monterrey, México British American Tobacco A tiempo completo**ROLE PROFILE****JOB TITLE: Workforce Management Analyst (G33)****EXTERNAL JOB TITLE: Workforce Management Analyst (G33)****FUNCTION: Marketing****SUB FUNCTION: Digital Business Services****CITY & COUNTRY: Monterrey, Mexico****ROLE SUMMARY****ACCOUNTABILITIES**- Provide ongoing operational analysis of engagement centre operations, advanced planning and...
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Workforce Analyst
hace 1 semana
Monterrey, México SWBC A tiempo completoSWBC is seeking a talented individual to serve as a Workforce Analyst in a Contact Center environment responsible for all Workforce Management (WFM) tasks within the department. Key responsibilities will include but are not limited to attendance, scheduling functions, forecasting, and real time monitoring, as well as presentations on reporting. - Why you'll...
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Workforce Management Real Time Analyst
hace 4 semanas
Monterrey, México Conduent de Mexico S.A. de C.V. A tiempo completoA través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...
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Workforce Management Real Time Analyst
hace 7 días
Monterrey, México Conduent de Mexico S.A. de C.V. A tiempo completoA través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...
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Workforce Management
hace 4 semanas
Monterrey, México IAC Group A tiempo completoThe IAC Group is a dynamic, high-energy environment, so we are naturally looking for an associate who is a relationship builder, an excellent analytical thinker, intuitive to business needs, and someone who can communicate effectively in challenging situations by creating scenarios. in which everyone wins.We are looking for passionate and talented people who...
