Billing & Collections Specialist

Corporate Functions

Billing & Collections Specialist

Location

:

Mexico City

Employment Type

:

Regular

Job Code

:

A94486A

Responsibilities

Team Introduction:

The Billing and Collections team at TikTok LATAM, based in Mexico, is responsible for managing the region's Billing Operations from end to end, ensuring timely Invoice Creation, Invoice Delivery and Invoice Reconciliation as well as Collections Operations efficiency for our customers across Latin America to maintain a healthy accounts receivable portfolio. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience working in a fast-paced, multicultural environment. We work closely with cross-functional teams to identify and mitigate financial risks, improve cash flow, and strengthen internal controls related to billing, payments, and receivables management. Through proactive analysis and collaboration, we help sustain a strong control environment and ensure operational excellence across the region.

Hybrid Work Model: We are back to the office with a hybrid work model, with employees working in the office three days per week.

Position Summary:

We are looking for a highly organized and detail-oriented Billing & Collections Specialist to join our LATAM Finance Operations team. This role is based in Mexico and is responsible for managing end-to-end billing and collections activities for clients across Latin America. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience working in a fast-paced, multicultural environment.

Please submit resumes in English only.

Responsibilities:

Billing Operations (70%)

• Prepare, review, and issue accurate and timely invoices for customers across LATAM, ensuring compliance with local tax regulations and internal guidelines.
• Validate billing data, campaign details, purchase orders, and supporting documentation before invoice generation.
• Perform periodic reconciliations between system data, client reports, and internal records.
• Manage credit notes, re-bills, and invoice adjustments when needed, ensuring proper documentation and approval flow.
• Collaborate with cross-functional teams (Sales, Legal, Tax, Product, ARBP) to resolve billing discrepancies and improve billing accuracy.
• Maintain updated knowledge of electronic invoicing requirements (e.g., CFDI 4.0 for Mexico, and other country-specific formats).
• Support billing automation initiatives and process improvements in LATAM.

Collections Management (30%)

• Proactively manage the collections portfolio for LATAM customers, including outreach via email, phone, and portals.
• Monitor accounts receivable aging, follow up on overdue balances, and negotiate payment commitments.
• Resolve payment discrepancies by coordinating with clients, agencies, and internal teams.
• Prepare weekly collection reports, risk assessments, and escalation summaries.
• Support cash application team by providing remittance details and helping reconcile unapplied cash.
• Maintain strong client relationships while ensuring adherence to payment terms and AR policies.
• Escalate high-risk accounts and collaborate on credit holds or risk mitigation actions.

Qualifications

Minimum Qualifications:

• Bachelor's degree in accounting, Finance, Business Administration, or related field.
• 3+ years of experience in Billing, Collections, or Accounts Receivable (preferably within a multinational, Fintech environment).
• Knowledge of LATAM invoicing regulations (Mexico required; Colombia, Argentina, Peru and Chile).
• Experience with finance systems (ERP, billing platforms, CRM) — SAP, Oracle, or similar.
• Strong Excel and data reconciliation skills.
• High written proficiency in English and Spanish is required for documentation and system use.
• Strong attention to detail, sense of ownership, and ability to work under tight deadlines. Customer-focused mindset and strong problem-solving abilities.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us