Principal Cloud Architect

hace 1 mes

jalisco, México Ll Oefentherapie A tiempo completo

As a member of the Customer Success Services (CSS) organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves managing and supporting customer environments in the Oracle Cloud Infrastructure (OCI) and providing expert assistance to ensure the optimal performance, availability, and security of customer cloud environments. Your responsibilities include resolving technical issues, performing system monitoring, and collaborating with internal teams to implement best practices. You will also engage with customers to understand their needs, provide training, and deliver exceptional customer service. This position requires strong problem-solving skills, technical proficiency in OCI, and a commitment to enhancing customer satisfaction. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities:

  • Manage and support customer environments in OCI cloud.
  • Design a well-architected cloud deployment in OCI adhering to best practices principles and guidelines.
  • Apply automated configuration management & infrastructure provisioning.
  • Communicate with corporate customers via telephone, written correspondence, and electronic service regarding solutions for technical problems identified in Oracle Cloud products.
  • Manage customer escalations and expectations, ensuring timely delivery of high-quality resolution on technical issues focusing on root cause analysis and prevention.
  • Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
  • Advise and consult on the use of Oracle products to avoid future problems.
  • Educate and walk the customer through the problem-solving process.
  • Adopt Oracle diagnostic methodology & procedures when handling and documenting technical issues that comply with Support processes, policies & SLAs.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g., Product support, Product development).
  • Research and study product features and keep abreast of new releases and functionalities to maintain product expertise.

Requirements:

  • 3+ years of relevant Cloud IAAS & PASS (preferably OCI) experience and ability to communicate effectively.
  • 6+ years of overall experience in any domain, preferably Database or system or network administration.
  • Experience in Cloud Database Services - preferably OCI VMDB, EXACC, EXACS, ADB, ADW, MYSQL, and NOSQL DB.
  • Proven experience in implementing, monitoring, and maintaining Cloud (AWS or AZURE or OCI) solutions.
  • Knowledge of Cloud Compute - creation and maintenance of instances, scaling, OS Management Services.
  • Knowledge of Cloud IAM and IDCS - AuthN, AuthZ, federation using SAML & Identity cloud service, creating/managing compartments, user groups, policies, and dynamic user groups.
  • Knowledge of Cloud Networking - VCN, subnets, gateways (IG, NAT, DRG, Service, Local Peering), security lists, route tables, Network Security Group, VPN tunnels, Fast Connect.
  • Knowledge of Cloud Storage - storage best practices, storage performance metrics, Object Storage, Block Volume, File Storage, Storage Migration services.
  • Knowledge of Cloud Security - Cloud guard assessments, configuration of Vault and Bastion.
  • Knowledge of exporting & importing SSL Certificates and updating SSH Public/Private Keys.
  • Knowledge of Observability and Management - monitoring, logging, and basic concepts of Logging Analytics.
  • Familiarity with IaaC tools like Ansible, Terraform, etc.
  • Ability to understand business requirements and map them to proposed solutions/enhancements.
  • Ability to drive performance issues and complex architecture issues.
  • Knowledge of OIC management of Oracle integrations.
  • Multi-cloud exposure is a plus (AWS, AZURE, GCP).
  • Certifications: OCI Architect Associate, OCI Architect/Operational Professional Certification (preferred), or AWS Professional Architect or Azure Cloud Architect.
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