Customer Support Specialist

hace 1 semana


Jalisco, México Atrato A tiempo completo

En **Atrato** somos una startup fintech enfocada en brindar herramientas financieras para comercios y consumidores finales con las cuales podamos hacer más accesibles productos y servicios para las personas de Latinoamérica.

Hoy tenemos 2 **productos** principales:

- ** Atrato Pago** es un financiamiento que le permite a nuestros comercios afiliados ofrecer sus productos y servicios en pagos mensuales o quincenales por hasta 24 meses y con montos que llegan hasta los 200,000 MXN.
- ** Atrato Cash** es un crédito personal que nuestros clientes pueden acceder una vez que hayan pagado una parte de su primer préstamo. La manera en la que funciona es muy sencilla, al ser un cliente Atrato, con tan solo algunos clicks puedes recibir un préstamo de hasta 200,000 MXN en tu cuenta de banco

**Atrato** fue fundada en 2019 y desde entonces no hemos parado de crecer de una manera acelerada. Al día de hoy hemos ayudado a miles de clientes a financiar sus compras, las cuales están en distintas verticales como lo son muebles, electrónicos, servicios médicos, entre otras. Este mismo crecimiento nos ha permitido ser reconocidos como una de las 30 promesas de negocios en 2022 de Forbes y también nos ha puesto en la mira de inversionistas internacionales reconocidos como lo son Y Combinator, Accel y Architect Capital.

**Sobre la posición**:
Como **Customer Support Specialist** en Atrato serás el principal punto de contacto para las preguntas y solicitudes de los clientes y comercios. Proporcionando un servicio excepcional y empático al comprender sus solicitudes y ofrecer soluciones eficientes, y respuestas claras. Además de trabajar en colaboración con otros equipos para buscar la mejor solución y experiência.

**Qué buscamos**:

- 8+ meses de experiência en servicio al cliente manejando distintos canales de comunicación escritos y llamadas.
- Experiência en un entorno de ritmo rápido y constante cambio.
- Impecable ortografía, gramática y redacción. Tienes la capacidad de escribir de manera formal e informal, así como adaptarte al tono de la empresa.
- Eres una persona altamente motivada que trabaja bien en equipo.
- Tienes una gran inteligencia emocional y eres capaz de construir relaciones.
- Eres muy organizado. Puedes adaptarte a la resolución de varios problemas a la vez y a brindar una comunicación concisa.

**Lo que harás típicamente**:

- Dudas generales de Atrato
- ¿Cómo crear una solicitud?
- Cancelaciones, entre otras
- Brindar soporte inmediato a las solicitudes generadas por el equipo interno en los canales de comunicación de la empresa.
- Demostrar excelentes habilidades de comunicación efectiva y empatía.

**Rango Salarial**:
Salario base: $10,000 MXN brutos

Comisiones de hasta $4,000 MXN brutos

**Beneficios como Atrater**:

- Trabajo 100% remoto + equipo de trabajo
- SGMM (aseguradora privada)
- Posibilidad de tener stock options de acuerdo a tu performance
- 15 (y en aumento) desde el año cero de vacaciones
- Hasta 18 meses sin intereses en compras con nuestros comercios afiliados
- Trabajo sobre objetivos



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