Field IT Service Support
hace 1 semana
Descripción y detalle de las actividades- The **Field IT Service Support** position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services.- Key responsibilities include:- Diagnose, troubleshoot, and resolve IT incidents and service requests using ServiceNow, ensuring accurate logging, tracking, and documentation.- Deliver VIP support in accordance with Sonova’s defined processes.- Participate in problem identification, root cause analysis, and the implementation of preventive solutions.- Support process review, improvement, and re-engineering initiatives related to IT services.- Install, configure, maintain, and support computers, peripheral equipment, mobile devices, networks, file shares, and software.- Ensure IT asset records are accurate, complete, and up to date.- Provide basic support for LAN, WAN, and Internet connectivity, under appropriate direction.- Participate in local IT projects and initiatives, including monthly maintenance window activities as required.- Collaborate with the Service Desk, third-party vendors, and internal stakeholders to resolve high-priority incidents.- Train and coach end users on IT tools, ServiceNow usage, and best practices.- Perform physical IT-related tasks such as receiving, lifting, transporting, racking/unracking, and cabling equipment.- Identify trends in incident reporting and contribute to continuous improvement initiatives.Experiência y requisitos- Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field, or equivalent professional experience.- Professional Experience- Hands-on experience providing on-site IT support in a corporate environment.- Strong experience supporting Microsoft Windows and/or Mac environments.- Experience with Windows Server 2012 or later.- Active Directory administration experience.- Experience using IT ticketing systems, preferably ServiceNow.- Ability to perform software upgrades following vendor instructions.- English proficiency at approximately 80%, both written and spoken.-- Technical Skills- Hardware and software troubleshooting.- Basic network support (LAN, WAN, Internet connectivity).- IT asset management.- System monitoring and incident resolution.-- Competencies- Strong service-oriented mindset and customer focus.- Analytical thinking and problem-solving skills.- Effective communication with users, vendors, and IT teams.- Ability to work collaboratively in a team environment.- Strong organizational and follow-up skills.- Flexibility to manage changing priorities.Beneficios- Beneficios de acuerdo a la LFT- fondo de ahorro-- **Número de vacantes** 1- ** Área** Informática/Sistemas/TI/Programación/Software- ** Contrato** Permanente- ** Modalidad** Presencial- ** Turno** Diurno- ** Jornada** Tiempo Completo-- **Horario**- Tiempo completo- Lunes a viernes- Turno Matutino-- **Estudios** Carrera con título profesional- ** Inglés**Hablado: Avanzado, Escrito: Avanzado- ** Edad** 18 - 65 años- ** Disponibilidad p. viajar** No
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Field IT Service Support
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Mexicali, México Sonova A tiempo completoThe Field IT Service Support position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services. Key responsibilities include: Provide local 1.5 and 2nd level IT support,...
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Field IT Service Support
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Mexicali, México Sonova A tiempo completoThe Field IT Service Support position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services. Key responsibilities include: Provide local 1.5 and 2nd level IT support,...
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Mexicali, México Sonova A tiempo completoThe Field IT Service Support position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services. Key responsibilities include: Provide local 1.5 and 2nd level IT support,...
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