Field IT Service Support
hace 6 días
The Field IT Service Support position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services. Key responsibilities include: Provide local 1.5 and 2nd level IT support, primarily for hardware, software, Windows/Mac devices, networks, and business‑critical applications. Diagnose, troubleshoot, and resolve IT incidents and service requests using ServiceNow, ensuring accurate logging, tracking, and documentation. Deliver VIP support in accordance with Sonova’s defined processes. Participate in problem identification, root cause analysis, and the implementation of preventive solutions. Support process review, improvement, and re‑engineering initiatives related to IT services. Install, configure, maintain, and support computers, peripheral equipment, mobile devices, networks, file shares, and software. Ensure IT asset records are accurate, complete, and up to date. Provide basic support for LAN, WAN, and Internet connectivity, under appropriate direction. Participate in local IT projects and initiatives, including monthly maintenance window activities as required. Collaborate with the Service Desk, third‑party vendors, and internal stakeholders to resolve high‑priority incidents. Train and coach end users on IT tools, ServiceNow usage, and best practices. Monitor and support mission‑critical systems and applications. Perform physical IT‑related tasks such as receiving, lifting, transporting, racking/unracking, and cabling equipment. Identify trends in incident reporting and contribute to continuous improvement initiatives. Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field, or equivalent professional experience. Professional Experience Hands‑on experience providing on‑site IT support in a corporate environment. Strong experience supporting Microsoft Windows and/or Mac environments. Experience with Windows Server 2012 or later. Active Directory administration experience. Experience using IT ticketing systems, preferably ServiceNow. Ability to perform software upgrades following vendor instructions. Experience supporting business and sales applications is a plus. English proficiency at approximately 80%, both written and spoken. Technical Skills Hardware and software troubleshooting. Basic network support (LAN, WAN, Internet connectivity). IT asset management. System monitoring and incident resolution. Competencies Strong service‑oriented mindset and customer focus. Analytical thinking and problem‑solving skills. Effective communication with users, vendors, and IT teams. Ability to work collaboratively in a team environment. Strong organizational and follow‑up skills. Flexibility to manage changing priorities. #J-18808-Ljbffr
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Field IT Service Support
hace 7 días
Mexicali, México Sonova A tiempo completoThe Field IT Service Support position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services. Key responsibilities include: Provide local 1.5 and 2nd level IT support,...
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Field IT Service Support
hace 1 semana
Mexicali, México Sonova A tiempo completoDescripción y detalle de las actividades- The **Field IT Service Support** position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services.- Key responsibilities include:-...
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Field IT Service Support
hace 1 semana
Mexicali, B.C., México Sonova A tiempo completoy detalle de las actividadesThe Field IT Service Support position is part of the local Information Technology team based at the Mexicali site and is responsible for providing on-site IT support to Sonova business entities and users, ensuring the stable operation of IT infrastructure, systems, and services.Key responsibilities include:Provide local 1.5 and...
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On-Site IT Support Technician
hace 7 días
Mexicali, México Sonova A tiempo completoA multinational technology company is seeking a Field IT Service Support professional in Mexicali. This role involves providing on-site IT support to ensure the stable operation of infrastructure and services. Responsibilities include diagnosing IT incidents, supporting hardware/software, and collaborating with teams and vendors. A Bachelor's degree in a...
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On-Site IT Support Technician
hace 6 días
Mexicali, México Sonova A tiempo completoA multinational technology company is seeking a Field IT Service Support professional in Mexicali. This role involves providing on-site IT support to ensure the stable operation of infrastructure and services. Responsibilities include diagnosing IT incidents, supporting hardware/software, and collaborating with teams and vendors. A Bachelor's degree in a...
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IT Service Delivery Technician
hace 1 semana
Mexicali, México Emerson A tiempo completoSpecific Responsibilities- Planning & Administration _- Provide information and assist IT Service Delivery Supervisor when requested- Follow and enforce Emerson policies regarding IT management, security, standards and procedures- Assists users with business proposal generation, regarding our standards and policies- IT Infrastructure & Support: _- Always...
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Field Service Engineer
hace 3 semanas
Mexicali, México Amphenol TCS de México, S.A. de C.V. A tiempo completoJoin the market leader in high-speed electrical connectors for the Telecom/Datacom industry! We are seeking a Field Service Engineer to join our Cable Backplane Systems team. About the Role As the technical expert on the front lines, you'll provide hands-on support, troubleshooting, and maintenance to ensure our products perform exceptionally in real-world...
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Field Service Engineer
hace 3 semanas
Mexicali, México Amphenol TCS de México, S.A. de C.V. A tiempo completoJoin the market leader in high-speed electrical connectors for the Telecom/Datacom industry! We are seeking a Field Service Engineer to join our Cable Backplane Systems team. About the Role As the technical expert on the front lines, you'll provide hands-on support, troubleshooting, and maintenance to ensure our products perform exceptionally in real-world...
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Field Service Engineer
hace 3 semanas
Mexicali, México Amphenol TCS de México, S.A. de C.V. A tiempo completoJoin the market leader in high-speed electrical connectors for the Telecom/Datacom industry! We are seeking a Field Service Engineer to join our Cable Backplane Systems team. About the Role As the technical expert on the front lines, you'll provide hands-on support, troubleshooting, and maintenance to ensure our products perform exceptionally in real-world...
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Field Service Engineer
hace 7 días
Mexicali, México Amphenol TCS de México, S.A. de C.V. A tiempo completoDescripción y detalle de las actividades Join the market leader in high-speed electrical connectors for the Telecom/Datacom industry! We are seeking a **Field Service Engineer** to join our Cable Backplane Systems team. **About the Role**: **RESPONSIBILITIES**: - Serve as the primary technical contact for on-site support, installation, and maintenance of...
