Technical Support Engineer L1/l2

hace 3 semanas

Aguascalientes, México Valce Talent Solutions A tiempo completo

Position based in Aguascalientes, Mexico (remote)._- _- _- _Ocasional office work._ _- _- Responsibilities_- _- _- _Conducting client discovery calls to gather client requirements._ _- _Designing, developing, deploying, and testing solutions for clients._ _- _Providing on-going support, professional services, and consulting to clients._ _- _Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets._ _- _Conducting in-person and virtual training sessions for clients._ _- _Deliver platform demonstrations for sales prospects._ _- _Working with clients and the development team to identify platform bugs and enhancements._ _- _- Required skills_- _- _- _Passion for providing outstanding customer service_ _- _Process analysis and development expertise_ _- _Exceptional presentation skills, strong verbal and written communication skills_ _- _Exceptional interpersonal skills._ _- _Ability to present ideas in a clean, user-friendly way._ _- _- Preferred skills_- _- _- _Ability to work independently, as well as follow direction/instruction, as warranted_ _- _Proven ability to quickly learn all aspects of technical software product_ _- _Desire to learn new technologies and proactiveness_ _- _Demonstrated ability to work collaboratively and cross-organizationally with a diverse team_ _- _- Education:_- _- _- _B.S. or B.A. degree_ _- _Preferred majors: Business Management, Engineering,Computer Science_ _- _- What we offer:_- _- _- _Full-time_ _- _Flexible work hours_ _- _Friendly and relaxed, yet dynamic work environment_ _- _Benefits by law_ _- _Medical Insurance_ _- _Vacations for Easter and Christmas + personal 20 days off_

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