Subject Matter Expert
hace 5 días
\About the role\> Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They are the voice of our customers, working closely with product teams to improve experiences and keep wow‑level service at the heart of Revolut.\ \Responsibilities\>\\Creating and maintaining internal knowledge base content related to products in Mexico\ \Ensuring front‑line teams have accurate and timely product information\ \Collaborating with the Learning & Development team to update training materials and coordinate training sessions as needed\ \Driving internal communication initiatives, such as FAQs, forms, and relevant support documents\ \Partnering with Product Owners to manage product changes, resolve bugs, and support configuration‑related queries\ \Analyzing customer feedback to identify areas for improvement\ \Leading root‑cause analysis processes to address key issues\ \Collaborating with Research, Quality, and Complaints teams to identify root causes of negative experiences\ \Implementing improvement strategies based on findings\ \Coordinating with the Product team to provide visibility into customer satisfaction and dissatisfaction for assigned features\ \ \ \Qualifications\>\\Fluency in English\ \Experience in customer support, preferably in a product‑focused or fintech environment\ \A solid understanding of support tools and documentation platforms, such as Confluence and Zendesk\ \Excellent communication and collaboration skills, with the ability to work cross‑functionally\ \A proactive and self‑motivated attitude with a high level of ownership\ \Genuine empathy and a customer‑centric mindset\ \Exceptional attention to detail and problem‑solving abilities\ \The ability to work in a fast‑paced, evolving environment\ \ \ \Benefits\>\ Financial benefits that show we value your work. Flexibility to work from home, the office, or abroad. A free Revolut Metal subscription loaded with perks. Exciting events year‑round.\ \\Important notice for candidates\>\ Only apply through official Revolut channels. We do not use any third‑party services or platforms for recruitment. Always double‑check the emails you receive – ensure all communications come from an @revolut.com domain. We will never ask for payment or personal financial information during the hiring process. If you are asked to provide such information, report it immediately as a scam.\ \ #J-18808-Ljbffr
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