Senior Account Manager

NP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and AdAge listed us on their Best Places to Work list in 2024 and 2025. NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization. NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience. ABOUT THE OPPORTUNITY We are looking for a Sr. Account Manager to lead strategic, high-complexity accounts, acting as a trusted business partner to the client and an internal point of reference for agency teams. This role is critical to ensuring strategic, operational, and relational excellence across accounts, as well as driving sustainable business growth. The Sr. Account Manager has a holistic view of the client, deeply understands their business, and leads the execution of high-impact campaigns and projects, ensuring strong results, profitability, and long-term relationships. To be considered, candidates must reside and be eligible to work in Latin America and are required to be fluent in English. ABOUT THE RESPONSIBILITIES Lead client relationships, serving as the primary day-to-day point of contact Develop a deep understanding of the client’s business, challenges, market, and objectives Translate client objectives or needs—arising from meetings, emails, or other requests—into clear, actionable strategies for internal teams Oversee and ensure the proper execution of integrated campaigns (brand, digital, paid media, performance, content) Coordinate multidisciplinary teams in a structured and clear manner (Paid Media Strategy, SEO, Creative, Data & Analytics, Production) Ensure the achievement of KPIs, business objectives, and client expectations from day one Manage and optimize client budgets and agency fees Identify and develop growth opportunities and communicate them to Client Services leadership for scalability Lead client presentations, executive status updates, and day-to-day meetings. Anticipate risks, manage crises alongside Client Services leadership, and resolve complex client situations Collaborate with Client Services leadership on the development of internal processes and best practices ABOUT YOU 3 to 5 years of experience in advertising, marketing, or digital agencies, in account management roles Experience managing mid-sized and large brands Strong understanding of agency workflows (briefing, strategy, creative, production, and delivery) Teamwork skills, with the ability to organize and coordinate teams Ability to manage multiple projects and clients simultaneously Excellent verbal and written communication skills Strong organizational skills, follow-up, and attention to detail Ability to work under pressure and meet tight deadlines Proactive, solution-oriented, and results-driven mindset Intermediate to advanced English proficiency (meetings) BONUS POINTS Empathetic individual with a natural ability to build relationships; optimistic and positive Strategic thinker with a strong solutions-oriented mindset Strong ability to manage expectations with both clients and internal teams Ability to negotiate and prioritize effectivelyInterest in communication, marketing, brands, and market trends ABOUT YOUR GROWTH As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together. ABOUT OUR BENEFITS We offer a comprehensive and flexible benefits package to all regular, full-time employees. ABOUT OUR CULTURE We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values: Think Big “Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes. Own It “Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights ability to make the work yours and deliver creative results. Have Fun “Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do. ABOUT OUR PRACTICES NP Digital takes a human-centric approach to hiring. AI tools may assist with administrative or creative tasks, but all evaluations and decisions are made by our awesome people. NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. #J-18808-Ljbffr