Customer Operations Representative
hace 3 semanas
**Customer Operations Representative**Reports To**:Customer Operations Manager**Location**:Monterrey, Mexico**Environment**: Hybrid (4 days in office; 1 remote)****Work Schedule**:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.**Who We Are**:Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.**Purpose of Your Work**:As a** Customer Operations Representative**working within **Redwood Multimodal**(one of our entities),**you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more.**How You Make a Difference Everyday**:- Oversee and manage operational workflow for designated accounts, providing exceptional customer service- Identify, investigate, and correct unique customer problems and order delays- Schedule freight pick-up and delivery appointments- Precise data entry work which includes building orders in Redwood’s proprietary TMS- Provide freight status updates to shippers, receivers, customers, and internal parties- Communicate relevant updates to customer and/or internal carrier account teams as needed- Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing- Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail- Efficient and effective problem-solving related to customer shipments.**You’ve Got This?**- Bi-lingual in English/Spanish; proficient level for verbal and written communication- Clear and effective communication/interpersonal skills- Ability to change focus quickly due to demands of market conditions and/or company needs- Exceptional attention to detail- Strong critical thinking skills- Prior customer service experience a plus**What We Offer**:- Access to experts and resources for your Learning & Development journey- Opportunity for internal mobility- Employee referral bonus program- Employee Resource Groups (ERGs)- Annual fundraising and volunteer events to give back to communities- Life Insurance policy for you starting 30 days after employment- Personal Health Insurance coverage for you - Major Medical- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year- Vacation time starting at 12 days. Additional days will increase per Mexican Law- Premium Vacation 50% vacation days (Prima vacacional)- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes
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Customer Operations Representative
hace 2 semanas
Monterrey, México Redwood Logistics A tiempo completo**Customer Operations Representative**Reports To**:Manager Customer Operations**Location**:Monterrey, México**Environment**:Hybrid (4 days in office; 1 remote)****Work Schedule**:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.**Who We Are**:Recognized by...
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Customer Operations Representative
hace 4 días
Monterrey, México Redwood Logistics A tiempo completo**Customer Operations Representative**Reports To**:Branch Director**Location**:Monterrey, México**Environment**:Hybrid (4 days in office; 1 remote)****Work Schedule**:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.**Who We Are**:Recognized by Gartner in...
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Operations Representative
hace 2 semanas
Monterrey, México C.H. Robinson A tiempo completoJob ID: R45289**Operations Representative**Primary Location: Monterrey, Nuevo Leon Mexico***The Operations Representative performs operational work which will includes one or more of the following: order creation, shipment activation, load building, appointment scheduling, track and trace, and routine event management, with a sharp focus on data integrity,...
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Customer Experience Operations Sr. Representative
hace 2 semanas
Monterrey, México GM Financial A tiempo completoOverview: The **Customer Experience Operations Sr. Representative** will support Mexico’s Operation analyzing information collected by the Close the Loop team, will have deep comprehension from detractor customer’s comments and leverage information of Voice of Customer reports. The main objective is to provide relevant information to different local...
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Customer Operations Representative
hace 3 semanas
Monterrey, México Redwood Logistics A tiempo completo**Customer Operations Representative**Reports To**:Manager Customer Operations**Location**:Monterrey, México**Environment**:Hybrid****Work Schedule**:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.**Who We Are**:Recognized by Gartner in their Modern 4PL...
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Operations Customer Service Representative
hace 3 semanas
Monterrey, México Redwood Logistics A tiempo completo**Operations Customer Service Representative**Reports To**:Mexico Operations Manager**Location**:Monterrey or Queretaro**Environment**: Hybrid (about 3 days onsite; 2 remote)****Work Schedule**:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:30 PM with an hour break, but flexibility based on coverage. There are some after-hour...
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Operations Customer Services Representative
hace 1 semana
Monterrey, México Redwood Logistics A tiempo completo**Operations Customer Service Representative**Reports To**:Mexico Operations Manager**Location**:Monterrey**Environment**: Hybrid (3 days onsite; 2 remote)****Work Schedule**:This position is full-time and hybrid Monday through Friday from 7:00 AM to 5:00 PM and weekends are on-call.**Who We Are**:Recognized by Gartner in their Modern 4PL Market Guide,...
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Operations Customer Service Representative
hace 3 semanas
Monterrey, México Redwood Logistics A tiempo completo**Operations Customer Service Representative**Reports To**:Mexico Operations Manager**Location**:Monterrey**Environment**: Hybrid****Work Schedule**:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.**Who We Are**:Recognized by Gartner in their Modern 4PL...
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Operations Customer Service Representative
hace 2 semanas
Monterrey, México Redwood Logistics A tiempo completo**Operations Customer Service Representative** Reports To**:Mexico Operations Manager** Location**:Monterrey** Environment**: Hybrid** **Work Schedule**: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. **Who We Are**: Recognized by Gartner in their...
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Operations Customer Service Representative
hace 2 semanas
Monterrey, México Redwood Logistics A tiempo completo**Operations Customer Service Representative**Reports To**:Mexico Operations Manager**Location**:Monterrey**Environment**: Hybrid****Work Schedule**:This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.**Who We Are**:Recognized by Gartner in their Modern 4PL...
