Regional Account Mgr

**Role**:- As Program Manager : Responsible for the overall strategic steering and coordination of World Programs, as well as customer relationship management for the Program.- As Managing Insurer : Manage the relationship and commercial activity for a portfolio of clients where another MNC team provides the strategic lead.Feel free to reach out for any further detail.**Challenges**:- Deliver, through an excellent organization of the customer relationship and first class execution, long-term profitability, high customer satisfaction rating (NPS) translated into high retention performance.- Identify new cross and up selling business opportunities, build and execute plans to convert these opportunities.- Support the transition to One MNC (BT) in the Region.**Main tasks**:Under the guidance and reporting to MNC Regional Account Director.Reach targets of portfolio growth and quality.As Program Manager- Ensure proper implementation of programs by taking an active role and ownership in the deal teams and co-ordination of MNC teams both domestically and overseas.- Secure Renewal by delivering the correct balance of customer need with MNC business targets and metrics, identify cross- and up-selling opportunities, ensure proper pricing and propose consistent terms and conditions during renewal, according to Cuw authority rules and guidelines.- Perform Amendment on existing programs/policies by handling and understanding issues in an international framework, ensuring the ongoing integrity of the program and delivery of client needs.- Review and analyze and implement transfers requests from EHBUs to MNC.As Managing Insurer- Responsible for implementing and issuing the policy at local level.- Train and assist local client during the policy life cycle, render service for the local customer or broker within the execution framework of the MA- Report to Program Account Director on performance of managed policies, in terms of risk acceptance and LR, and raising of mid- term amendment requests.Take personal responsibility for the implementation of group-wide quality of service standards.- Service customers based on guidelines.- Comply with account management standards in regards to MNC processes, business rules and systems.- Interact and coordinate closely with other core functions (i.e., Credit, Claims, Contract Management) in order to propose a broad customer centric service, as well as other MNC Account Mgt Teams and MNC Central Team.As Program Manager- Be the main contact person with the Broker and client program management teams.As Managing Insurer- Interact with broker and client as directed by Program Manager.**Typical Functional Skills / Experiences**- Advanced ability to manage and co-ordinate large international and remote teams to achieve objectives.- Advanced knowledge of the credit insurance industry, products and regulations.- Expert ability to manage clients and portfolios of account (programs) on a global basis to deliver best in class customer service.- Advanced ability to work to strategy guidelines to successfully achieve portfolio renewal.- Advanced ability to up and cross sell products during customer interactions to achieve growth targets.- Competent ability to build extensive networks with close contacts to market players and opinion leaders.- Competent knowledge of claims methodologies and the impact of policy conditions.- Expert ability to negotiate with customers in order to achieve results.- Competent ability to operate in a matrix structure.- Competent knowledge of basic IT systems (eg. MS Word, Excel) and ability to learn new systems - Excel and Powerpoint skills need to be very good.- Advanced knowledge of written and spoken English.