Jira Support

hace 3 semanas

Desde casa, México EPAM Systems A tiempo completo

**DESCRIPTION**:Join EPAM as a **Jira Support Specialist**In this role, you'll provide first-level support to our clients using Jira, ensuring business continuity via precise, punctual, and empathic support services.If you have proficiency in Jira software and its functionalities and experience in a technical support role, we'd love to hear from you.EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.RESPONSIBILITIES- Providing efficient and effective first-level support to customers using Jira- Maintaining a high level of customer satisfaction through timely resolution of issues- Continually improving technical skills and knowledge about Jira software- Responding, diagnosing, resolving and tracking support queries and community support cases or forum threads- Performing internal classification queries documenting classes of problems and preventative actions for further retroactive analysis**REQUIREMENTS**:- Proficiency in Jira software and its functionalities- Experience in a technical support role, preferably dealing with project management software- Familiarity with ITIL and service management and proficiency in using ticketing systems to track customer interactions and issue resolutions- Basic knowledge of other project management tools and software and familiarity with Agile and Scrum methodologies- Excellent problem-solving skills and strong communication skillsNICE TO HAVE- Jira Administrator certification- Experience in conducting training sessions- Knowledge of other Atlassian products like Confluence- Experience in working in a software development environmentWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more- Monthly non-taxable amount for the electricity and internet billsCONDITIONS

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