Content Developer

hace 2 días

Tijuana, México Seguros Confie A tiempo completo

**Job Information**:Department Name- TRAINING & DEVJob Type- Full timeIndustry- InsuranceService Now Ticket- INC Modality- HybridWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 09/18/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010Responsible for translating operational and adult learning needs into effective learning solutions. Their main role is to create, update, and manage training content that enables ambassadors to successfully perform their duties, ensuring that the learning is relevant, clear, didactic, and aligned with business objectives. This role acts as a bridge between technical knowledge and learning experience, collaborating with trainers, operational leaders, and other departments to develop materials that address different learning styles and operational contexts.Design, develop, and manage training content to ensure that ambassadors can perform their roles successfully. Guarantee the relevance, effectiveness, and accuracy of training materials, working closely with the training team and other key areas.**Job responsibilities and functions****Administrative Responsibilities**- Manage Learning Management Systems (LMS), including course assignments and tracking user progress.- Periodically audit training materials to ensure their effectiveness, relevance, and accuracy.**Instructional Responsibilities**- Design and develop high-quality, engaging, and interactive training content in various formats: manuals, presentations, visual aids, videos, online courses, activities, and assessments.- Create learning objects tailored to different learning styles and teaching techniques.- Identify knowledge gaps and collaborate with Trainers, Training Supervisors, and Managers to update or enhance existing materials.- Work collaboratively with facilitators, team leaders, and operational agents to ensure the relevance of the content.**Organizational Responsibilities**- Live and promote ICARET values inside and outside the classroom.- Promptly escalate relevant situations that arise during training to Management or support teams (HR, WF, TA, Facilities).- Participate in company projects and initiatives focused on ambassador development.- Identify and report behaviors requiring additional follow-up.- Attend departmental or organizational meetings and provide timely and supplementary information.**Requirements**:- Bachelor’s degree- Advanced English Level- Specialized knowledge- Content creation tools: Articulate 360 / Rise 360 / Storyline or other authoring tools- Learning Management Systems (LMS)- Adobe Creative Cloud, Canva, Genially or other multimedia tools- AI Design Tools- Instructional Design Methodologies- Community Management- Computer Knowledge- MS Office: Word, Excel, PowerPoint, Forms (Advanced)- MS Teams (Intermediate)- Project Management Tools (Intermediate)- Experience: 1 year of experience in education, design, content development related fields- Attention to detail- Organized- Leadership skills**Benefits**:- Competitive weekly salary- Excellent location (Zona Río, Tijuana)- Legal benefits- Christmas bonus- Savings fund- Profit sharing (PTU)- Vacation days- Vacation premium- Extra paid days off- Private medical insurance and preventative care- Friendly work environment- Financing and discounts at local restaurants and coffee shops- Growth opportunities

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