IT Helpdesk Analyst
hace 1 semana
**Job Summary**: The Service Desk Analyst Level 1 is responsible for providing first-line technical support to internal and external users. This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring a high level of customer satisfaction.**Key Responsibilities**:- Provide technical support for hardware, software, and network-related issues.- Document and track all service requests and incidents in the ticketing system.- Escalate complex issues to higher-level support teams as necessary.- Assist in the setup and configuration of computer systems and peripherals.- Ensure timely resolution of issues to meet service level agreements (SLAs).- Communicate effectively with users to understand their needs and provide appropriate solutions.**Required Skills**:- OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS- Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)- Experience performing Device Setup and Imaging.- Working directly with end users to configure their laptop to their preferred settings.- Application Support (O365 suite - Outlook, Adobe)- Troubleshooting Level 1 and Level 2 support issues- Tier1/Tier2 Service Desk Support experience- Onboarding/Offboarding Requests- Password Resets- Access Requests- O365 Support- TeamViewer / Bomgar- ServiceNow or other ticketing system /KB Articles- Intune experience is a PLUS**Qualifications**:- 1-3 years experience- Strong problem-solving skills and attention to detail.- Excellent communication and interpersonal skills.- Ability to work independently and as part of a team.- Help desk/call center experience (must have)- Enterprise experience preferable (experience supporting larger organizations- Customer-focused with a commitment to providing high-quality service.Tipo de puesto: Tiempo completoSueldo: $18,000.00 - $22,000.00 al mesTipo de jornada:- Turno de 8 horasExperiência:- ServiceNow: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial
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IT Helpdesk Specialist
hace 4 horas
Ciudad de México, Ciudad de México EOS A tiempo completoOUR COMPANY:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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IT Operations Helpdesk Support
hace 4 horas
Santiago de Querétaro, México Ulfix A tiempo completoAbout the RoleWe are looking for an IT Operations Helpdesk Support professional to provide technical assistance, troubleshoot IT issues, and support our internal team in resolving operational challenges. You will be the first point of contact for technical support, system administration, and IT infrastructure maintenance, ensuring that our teams operate...
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IT Helpdesk Specialist
hace 1 semana
Ciudad de México EarnIn A tiempo completo**About EarnIn**:As one of the first pioneers of earned wage access, our passion at Earnin is building products that deliver real time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees,...
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Helpdesk Analyst
hace 5 horas
Ciudad de México, Ciudad de México Impact Advisors Mexico A tiempo completoTurn Your Technical Skills into a High-Impact Healthcare IT CareerHelpdesk Analyst (Microsoft Ecosystem) - Hospital Technology SupportLocation: On - site. Colonia Del Valle, Mexico CitySchedule: Monday to Friday, 10:00 AM – 7:00 PM (9AM-6PM during Daylight Savings)About Impact Advisors MexicoAt Impact Advisors Mexico, we turn passion for healthcare into...
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Global IT Analyst
hace 2 semanas
Ciudad de México HAYS A tiempo completoWe are recruiting an experienced IT Helpdesk to join to an IT support team across 40 offices worldwide**Your new company**An international management consulting firm which major service lines are in Corporate Finance, Digital Shift, Digital Problem Solving, Information Management, Marketing & Sales, Operations Management, Organisation & Transformation, Risk,...
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IT Helpdesk
hace 2 semanas
Ciudad de México, Ciudad de México Flexis A tiempo completoJob description IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution. 2+ years of experience working for a Managed Service...
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Helpdesk Operations Technician
hace 2 semanas
Ciudad de México EOS A tiempo completo**WHO WE ARE**:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Service Desk Analyst
hace 3 días
Prados de Providencia, México STAND 8 A tiempo completo**Job Summary**: The Service Desk Analyst Level 1 is responsible for providing first-line technical support to internal and external users. This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring a high level of customer satisfaction. **Key Responsibilities**: - Provide technical support for hardware,...
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It System Analyst
hace 3 semanas
Puebla de Zaragoza, México Cristales Y Materiales A tiempo completoIt System Analyst Cristales Y Materiales • Puebla (de los Angeles), México Descripción del trabajo Solicito It System Analyst Actividades Trabajar con personal tanto directivo como operativo Desarrollo de documentación, manuales, procedimientos, pensamiento lógico y con alto nivel de auto aprendizaje y resolución de problema Requisitos 3 a 4 años de...
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IT Digitalization Analyst
hace 6 horas
Santiago de Querétaro, Querétaro de Arteaga, México Sintesys North America - ServiceNow and NearShore Specialists A tiempo completoIT Digitalization AnalystWe're Hiring IT Digitalization Analyst – Querétaro (Hybrid)Do you love mapping processes, improving operational efficiency, and creating smart automations? JoinSintesysand help lead our 2026 digitalization strategyWe're looking for anIT Digitalization Analystwith experience in: Process mapping & documentation ServiceNow...