Service Desk Analyst

hace 7 días

Prados de Providencia, México STAND 8 A tiempo completo

**Job Summary**: The Service Desk Analyst Level 1 is responsible for providing first-line technical support to internal and external users. This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring a high level of customer satisfaction.

**Key Responsibilities**:

- Provide technical support for hardware, software, and network-related issues.
- Document and track all service requests and incidents in the ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Assist in the setup and configuration of computer systems and peripherals.
- Ensure timely resolution of issues to meet service level agreements (SLAs).
- Communicate effectively with users to understand their needs and provide appropriate solutions.

**Required Skills**:

- Tier1/Tier2 Service Desk Support experience
- Onboarding/Offboarding Requests
- Password Resets
- Access Requests
- O365 Support:

- Exchange
- Purview
- O365 Suite - SD
- SharePoint
- OneDrive
- Jira/JSM Experience / ServiceNow or other ticketing system.
- Intune experience is a PLUS
- Strong Commuication Skills.

**Qualifications**:

- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality service.

**Preferred Experience**:

- Previous experience in a service desk or technical support role.
- Familiarity with ITIL processes and best practices.

Tipo de puesto: Tiempo completo

Sueldo: $18,000.00 - $22,000.00 al mes

Tipo de jornada:

- Turno de 8 horas

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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