System Consultant, Associate
hace 5 días
**General information**:Country- MexicoCity- Mexico CityJob ID- 46455Department- SaaSExperience Level- ASSOCIATEEmployment Status- FULL_TIMEWorkplace Type- Hybrid-- **Description & Requirements**:The System Consultant is responsible for supporting the Production environment to provide technical support to the Infor Nexus customer service teams. In addition, they will work with other internal teams to analyze system behavior and identify the resolution of issues for both internal and external users. The Associate-level position will be expected to develop their skills and knowledge around the Infor Nexus platform, and will receive guidance and oversight from more senior team members as needed.- **A Day in The Life Typically Includes**:Review standard Message Integration Guides (MIGs) to troubleshoot message failures.- Resubmit inbound and outbound messages as required to resolve customer issues.- Perform some minor configuration updates as part of everyday issue resolution.- Collaborate with other internal teams, i.e., Level 1 Support, Customer Success Managers, Quality Assurance, Messaging, and Professional Services to help identify problems and potential workarounds/solutions.- Interact with Professional Service department to gain knowledge and understanding on customer solutions and technical setup requirements.- Identify and replicate platform issues in non-Production Environments.** Basic Qualifications**:English speaking and writing skills.** Preferred Qualifications**:Nexus platform experience (Transportation platform).- Supply chain ERP experience a plus.- Experience working in industries such as logistics and/or import/export.- Experience with SQL, X12, EDIFACT, and XML transaction processing.- Experience identifying and resolving technical issues.-- **About Infor**-Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.-Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. **Our Values**-At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.-We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.--**Fraud Awareness**-We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.-**Fraud Privacy Policy**-We value your privacy at Infor.
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