Head of Quality Management

hace 3 días

Región Centro, México Michael Page A tiempo completo

Overview Lead regional customer quality management, ensuring alignment with OEMs Coordinate customer escalation between clients and internal plant operations. Sobre nuestro cliente Our client is a global Tier 1 automotive manufacturer. Descripción In this role, the Head of Quality Customer Management will: Lead all regional activities related to customer quality governance, ensuring consistent alignment with corporate standards. Lead and mentor a team of four senior QKAMs, fostering effective collaboration and performance across regional plants. Manage and control customer-facing quality activities, including escalations, audits, and improvement initiatives. Coordinate with customers and internal stakeholders to address quality concerns, ensuring adherence to IATF 16949, VDA, and other regulatory standards. Support and oversee customer mitigation actions during escalations, ensuring professional handling and resolution of critical issues. Establish and maintain communication channels with Japanese OEMs, promoting trust, transparency, and long-term partnerships. Conduct training, internal audits, and "lessons learned" initiatives to strengthen regional quality systems. Collaborate closely with headquarters for global reporting and governance alignment. Perfil buscado The successful candidate will: Possess over 6 years of experience in Customer Quality or related leadership roles within the automotive industry (Tier 1 preferred). Demonstrate strong negotiation and relationship management skills with Japanese OEMs. Hold a technical background in Engineering or Quality (Customer Quality Engineer, Project Manager, or NPI). Have proven experience leading senior-level teams (minimum 3-4 direct reports). Exhibit solid knowledge of IATF 16949, VDA, AMEF, Control Plans, Operational Standards, and failure mode analysis. Be fluent in English, with the ability to interact with corporate teams; conversational Japanese is a plus. Show high emotional intelligence, cultural awareness, and the ability to influence cross-functionally without direct authority. Qué Ofrecemos Benefits above the law. #J-18808-Ljbffr

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