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Collection Analyst
hace 2 meses
Job Description - Collection Analyst (00953V)
Collection Analyst - 00953V
Description
Collections Responsibility- Ability to comprehend and communicate effectively with customers (written & verbal) in English.
- Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken.
- Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely follow-up if a reply is not received.
- Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds.
- Tracing and locating debtors to make payment arrangements.
- Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary.
- Scheduling and leading calls with clients.
- Identifying improvements to enhance collections performance.
- Collaborating with other departments to resolve billing and customer service issues.
- Building trust with customers & colleagues.
- Fluent in English (written and oral).
- 1-3 years of previous collection experience is ideal but not essential.
- Some knowledge in finance.
- Basic computer proficiency (especially with Microsoft Office tools).
