Support Operations Representative
hace 1 día
**Job Summary**- This role is responsible for formulating product support strategies for moderately complex product families and representing services within product core teams. The role establishes and tracks product service metrics, collaborating globally on service planning and performance. The role contributes to operational readiness planning, analyzes performance reports, supports sales teams, sources new technology teams, and fosters a knowledge management culture. The role also works independently to resolve moderate scope problems and ensure alignment with business requirements.**Responsibilities**- Formulates product support strategies for product families with a medium level of complexity.- Represents services within product core teams, ensuring the inclusion of service requirements at various stages of product development, such as product warranty support, cost analysis, and the development of content and collateral for service product marketing.- Establishes goals for product service metrics, tracks the business performance of product support, and determines necessary corrective actions.- Engages in collaboration with regions and global teams concerning service and support planning, implementation, and performance.- Assists in developing comprehensive short and long-term plans to support the operational readiness and success of production services.- Analyzes operational reports to monitor business infrastructure performance and optimize operational processes.- Supports sales teams with valuable opportunities and compelling value propositions, contributing to increased revenue.- Sources and onboards new technology teams to optimize capabilities, ensuring alignment with evolving business requirements.- Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.**Education & Experience** Recommended**- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.- Typically has 2-4 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field or an advanced degree with little or no work experience.**Knowledge & Skills**- Agile Methodology- Analytics- Business Development- Business Strategies- Business To Business- Customer Relationship Management- Data Analysis- Digital Marketing- Go-to-Market Strategy- Key Performance Indicators (KPIs)- Market Research- Marketing- Marketing Strategies- New Product Development- Product Management- Product Marketing- Product Strategy- Project Management- Thought Leadership- Value Propositions
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Support Operations Representative
hace 1 semana
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between...
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Support Operations Representative
hace 3 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between...
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Representative, Audit, Order Support
hace 7 días
Tlaquepaque, México Herbalife A tiempo completoOverview:STATEMENT:The Representative, Order Support Audit will be responsible for providing information and support to Member Services representatives and other departments. This role will act as the initial point of contact for representatives with questions on updated or current information, marketing plan, order-placing, product information, problem...
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Representative, Audit, Order Support
hace 3 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:**Recruiter: Alma Martinez****This position reports to: Azucena Castellanos**** STATEMENT**:The Representative, Order Support Audit will be responsible for providing information and support to Member Services representatives and other departments.This role will act as the initial point of contact for representatives with questions on updated or...
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Support Operations Representative
hace 1 semana
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _** - Develops product support plans on medium complexity product families. - Represents services on product core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral. - Sets product service metric goals,...
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Support Operations Representative
hace 3 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for formulating product support strategies for moderately complex product families and representing services within product core teams.The role establishes and tracks product service metrics, collaborating globally on service planning and performance.The role contributes to operational readiness planning, analyzes...
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Support Operations Representative
hace 1 día
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for formulating product support strategies for moderately complex product families and representing services within product core teams. The role establishes and tracks product service metrics, collaborating globally on service planning and performance. The role contributes to operational readiness planning, analyzes...
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Principal I,Digital Operations
hace 3 semanas
Tlaquepaque, México Herbalife Ltd. A tiempo completoPrincipal I, Digital Operations & Production Support Work schedule: Hybrid, going to the office in GDL for 3 days. Join our team at Herbalife as a Principal I in Digital Operations & Production Support, responsible for ensuring seamless operation of digital platforms, driving product enhancements, and providing proactive support across systems. This role...
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Principal I,Digital Operations
hace 3 semanas
Tlaquepaque, México Herbalife Ltd. A tiempo completoPrincipal I, Digital Operations & Production Support Work schedule: Hybrid, going to the office in GDL for 3 days. Join our team at Herbalife as a Principal I in Digital Operations & Production Support, responsible for ensuring seamless operation of digital platforms, driving product enhancements, and providing proactive support across systems. This role...
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Principal I,Digital Operations
hace 2 semanas
Tlaquepaque, México Herbalife Ltd. A tiempo completoPrincipal I, Digital Operations & Production Support Join to apply for the Principal I, Digital Operations & Production Support role at Herbalife. Overview The Principal I, Digital Operations & production support ensures seamless operation of digital platforms, drives product enhancements, and provides proactive support and monitoring across systems. This...
