Cssc Front Line Representative

hace 4 semanas

Apodaca, México Grundfos Holding AS A tiempo completo

Would you like to join a value-driven company where we create water solutions that contribute to a better climate and life for people around the world?**What is the job about?**The CSSC Front Line Representative will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. live chat, e-commerce platforms, etc. Provide first Customer contact resolution on inquiries which can resolve rather shortly (as predefined by Group guidelines) and escalate further processing of business transactions based on defined processes. Provide timely and effective, pricing, lead time, and order related support to Customers and sales teams.**Your main responsibilities**:- Commercial and technical advice on Customer inquiries.- Monitor Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.- Assist Customers with order progression and supply chain issues.- Handle order fulfillment tasks.- Provide order and delivery status to Customers.- Provide standard pricing and delivery information- Record Customer complaints and requests for Customer product returns- Release incoming ecommerce orders to ensure accurate order management in line with world class customer service.**Your background**We imagine that you have:- Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.- Knowledge of business structure, products and key market needs to create a good Customer centric experience.- Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).- Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.- Excellent written English.**What’s in it for you?**Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.In addition, your day-to-day benefits include:- Flexible working hours and up to 3 days’ paid leave for volunteering- Annual bonuses, internal well-being consultants and programmes, engaging team buildings- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.**Do you want to learn more?**If this job sounds appealing, please send your resume and cover letter by clicking **“Apply”**.To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people**We look forward to hearing from you.

  • Cssc Front Line Representative

    hace 4 días

    Apodaca, México Grundfos Holding AS A tiempo completo

    Application Deadline: As soon as possible- Workplace: Hybrid Position- Location: Apodaca, MX, N.L. 66600- Contract Type: Full-Time- Employment Type: Regular- Grundfos is seeking an experienced CSSC Front Line Representative to join its CSSC Industry LATAM team. The CSSC Front Line Representative will contribute to a thriving sales team whilst delivering...

  • CSSC Front Line Representative

    hace 3 días

    Ciudad Apodaca, Nuevo León, México GRUNDFOS A tiempo completo

    Are you enthusiastic about assisting customers and providing great service? Apply now for this customer service representative position at GrundfosGrundfos is seeking an experienced CSSC Frontline Representative to join its Domestic Building Services team. This position reports directly to the CSSC Supervisor and will operate in a hybrid set up – at home...

  • Cssc Front Line Representative

    hace 4 días

    Apodaca, México Grundfos A tiempo completo

    Would you like to join a value-driven company where we create water solutions that contribute to a better climate and life for people around the world?**What is the job about?**The CSSC Front Line Representative will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. live chat,...

  • Cssc Front Line Representative

    hace 4 semanas

    Apodaca, México Grundfos Holding AS A tiempo completo

    Application Deadline:- Location: Apodaca, MX, N.L. 66600- Contract Type: Full-Time- Working Hours: 48- Employment Type: Regular**What is the job about?**- Create tickets, e.g. RFI (requ/*est for information), RFQ request for quotation) and OEW (order entry workflow), for own +’processing or for forwarding to the back office.- Create processed offers...

  • Cssc Front Line Representative

    hace 4 semanas

    Apodaca, México Grundfos Holding AS A tiempo completo

    Application Deadline:- Workplace: Hybrid Position- Location: Apodaca, MX, N.L. 66600- Contract Type: Full-Time- Employment Type: Regular**What is the job about?****_Grundfos_** is seeking an experienced **_CSSC Frontline Representative_** to join its **_Water Utility America´s_** team. The **_Frontline Representative_** contributes to a thriving sales team...

  • Cssc Supervisor

    hace 2 semanas

    Apodaca, México Grundfos Holding AS A tiempo completo

    Application Deadline: As soon as possible- Workplace: Hybrid Position- Location: Apodaca, MX, N.L. 66600- Contract Type: Full-Time- Working Hours: 48- Employment Type: RegularAre you ready for the next big step in your Grundfos career? Become part of our team and let’s create possibilities together.**What is the job about?**The CSSC Supervisor will provide...

  • Cssc Front Line

    hace 4 días

    Apodaca, México Grundfos Holding AS A tiempo completo

    Application Deadline: - Workplace: Hybrid Position- Location: Apodaca, MX, N.L. 66600- Contract Type: Full-Time- Employment Type: Regular**What is the job about?** **Your main responsibilities**: - Answer customer chats from Grundfos website and Grundfos Product Center - Answer transferred calls from Grundfos local sites - Create self-help templates for...

  • IND CSSC Customer Service Representative, IEM

    hace 2 semanas

    Ciudad Apodaca, Nuevo León, México GRUNDFOS A tiempo completo

    Do you thrive on delivering exceptional customer experiences and enjoy being the go-to problem solver in a fast-paced, collaborative sales environment?What is the job about?The IND CSSC Customer Service Representative, IEM & Distribution plays a key role in ensuring an efficient and productive internal sales process while delivering world-class customer...

  • Costumer Service Representative

    hace 3 semanas

    Apodaca, México Grundfos Holding AS A tiempo completo

    Application Deadline:- Workplace: Hybrid Position- Location: Apodaca, MX, N.L. 66600 Buenos Aires, AR, 1619- Contract Type: Full-Time- Working Hours: 48- Employment Type: Regular**_What is the job about?_****_Grundfos _**is seeking a **Costumer Service Representative** to join its _Domestic Building Services Sales_ team. The **CSSC Representative**, through...

  • Customer Service Representative

    hace 6 días

    Apodaca, México Grundfos A tiempo completo

    **What is the job about?** - Create tickets, e.g. RFI (request for information), RFQ request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office. - Create processed offers according to the description. - Track offers according to specifications (e.g. sales guidelines). - Follow up on Customer interactions...