Hotel Reservations Agent
hace 4 semanas
Advisor, Hotel Reservation Special Services**Department**:_Could be multiple depts (IRFS & Exchange) _****Status: Non-Exempt****Reports To: Supervisor****Nature of Work****Duties and Responsibilities**Associate will provide customer service and effective sales skills to engage, promote and sell accommodations.Associate will encourage upsell opportunities to book into higher view categories, and as opportunities arise, cross sell inter-island accommodations.Associate will maintain a level of sales conversion, as determined by management, commensurate with their level of experience.Associate will provide detailed information about the property location, amenities, room features, room rates, surrounding areas and all pertinent product information for sales effectiveness.Associate will maintain complete knowledge of reservations policies and procedures, property information and updates.Associate will maintain positive guest relations at all times, address guest concerns to ensure guest satisfaction and ensure efficient resolution, as necessary.Perform other related duties as requested by Management**Knowledge, Abilities, and Skills**Associate must possess excellent oral and written English communication skillsAssociate must be able to work independently, efficiently and effectively, especially in the work from home environmentAssociate must possess good technical and excellent organizational skills to manage the tools and resources required to perform this jobAssociate must possess excellent customer service skills.Associate must be able to work overtime.Associate must be able to work flexible schedules.Hotel central reservation systemsStandard Microsoft Office tools essentialAble to read and write effectivelyCoordinate as required support for customers and properties**Physical Requirements**Employees in this position will sit for extended periods of time speaking on the phone and working at a station**.** The employee can also periodically stand at their work station utilizing an extended cord headset. Data entry is not constant as the information is obtained from members over the phone throughout the conversation and is inputted by alternating between the keyboard and the mouse. Employee also responds to member questions by switching between screens for the information.Sitting, standing, manual dexterity (writing, typing, handling), operation of automated equipment (i.e., computer).Shift workWorks AloneWorks with OthersVerbal Contact w/ OthersMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
-
Reservations Agent, Vacation Rentals
hace 3 semanas
Ciudad de México Better Talent A tiempo completo**COMPANY OVERVIEW**:At Naya Homes, we’re building a property management and hospitality company that empowers homeowners and real estate developers to increase their financial returns through short-term and vacation rentals while removing their operating burden. As we scale, we will be uniquely positioned to leverage our data to unlock a new asset class...
-
Reservations Agent, Vacation Rentals
hace 2 semanas
Ciudad de México Better Talent A tiempo completo**COMPANY OVERVIEW**: At Naya Homes, we’re building a property management and hospitality company that empowers homeowners and real estate developers to increase their financial returns through short-term and vacation rentals while removing their operating burden. As we scale, we will be uniquely positioned to leverage our data to unlock a new asset class...
-
Reservations Manager
hace 2 semanas
Ciudad de México Homma Talent A tiempo completoAbout Us Homma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent. Job Description The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance,...
-
Reservations Manager
hace 2 semanas
Ciudad de México Homma Talent A tiempo completoAbout Us Homma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent. Job Description The Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance,...
-
Reservations Manager
hace 1 semana
México Staff Connection A tiempo completoAfrica, Tanzania - US$ 1 500 nett - US$ 2 000 nett (Expat benefits) Staff Connection is looking for a **HOTEL** Reservations Manager for multiple properties in Tanzania to be based in Tanzania - **Hotel Reservations Manager experience**: - Min 6yrs experience within a 4*-5* hotel environment - **Experienced in East Africa - not negotiable - as well as...
-
Reservations Manager
hace 2 semanas
Ciudad de México, Ciudad de México Homma Talent A tiempo completoAbout UsHomma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent.Job DescriptionThe Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue...
-
Reservations Manager
hace 22 horas
Punta de Mita, México Conrad Hotels & Resorts Punta de Mita A tiempo completo**| Reservations Manager** A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager...
-
Reservations Manager
hace 2 semanas
México Homma Talent A tiempo completoAbout UsHomma Talent is a specialized hospitality recruitment agency whose vision is to bridge the gap in the hospitality industry's labor shortage in the U.S. by creating a better future for Mexican and Canadian talent.Job DescriptionThe Reservations Manager oversees the daily operations of the reservations department, ensuring optimal performance, revenue...
-
Reservations Sales Specialist
hace 3 semanas
México Rosewood Hotel Group A tiempo completo**General Information**:- Country/Region- Mexico- Province/City- Nayarit- Location- Rosewood Mandarina- Department- Others- Job Type- Full-time Permanent**ABOUT RESERVATIONS**- The Reservations Department is crucial to the success of Rosewood Mandarina as it represents the first point of contact for many of our guests. This team shapes the initial impression...
-
Reservations Manager
hace 4 semanas
Punta de Mita, México Conrad Hotels & Resorts Punta de Mita A tiempo completo**| Reservations Manager**A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will...
