Sr. Vacation Ownership Advisor

hace 6 días

Ciudad de México Marriott Vacations Worldwide A tiempo completo

To understand and support the MVW Vision “To become the preferred provider of vacation ownership and personalized vacation experiences.” Contribute to the success of the Vision by being a source of influence to the vision and MVW.To be able to represent MVW as the expert in all aspects of the MVW product, usage, and resort information and ensure a smooth transition of owners from the purchase through their first vacation experience. Develop a proactive response to owner issues based on trend analysis and identification of root cause. Initiate projects that support the elimination of these complaints.To answer all incoming telephone calls and applicable correspondence from MVW Owners in a friendly and efficient manner to ensure that every owner is satisfied.To use Standard Operating Procedures of MVW Owner Services as a guide to the standards and practices which are to be followed by all associates in this department and discipline so that questions may be correctly answered, problems may be resolved, and compliance with all laws and company policies may be insured.To maintain a tradition and attitude of having the desire to provide excellent service to all customers and associates in the center which will, in turn, support their efforts to provide excellent service to customers and to other associates of the operation. To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport.To be willing to train and to instruct other members of the department and the operation by passing along skills and information to assist them in their development and advancement.To strive to become an independent associate, able to analyze problems and to formulate plans to overcome challenges to get work done quickly with a high degree of quality. To make sound and logical decisions and to choose appropriate courses of action based on the parameters of the situation at hand.Work as an advocate for the customer in resolving any complaints and educate them on their vacation ownership and prepare issue summaries on customer concerns suitable for Senior Management review. Track feedback from owners through all communications.To help create an ongoing effort to improve the center and the department through personal action and by contributing ideas to support the improvement effort.To understand the center as a business and to be familiar with any profit objectives and the relationship between this departments budget and budgetary goals of the center.

  • Vacation Advisor

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Train in office with future work from home opportunities possible! Job Summary Introduce and promote the Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone. Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services. This job involves checking the...

  • Bilingual Vacation Ownership Sales Specialist

    hace 3 semanas

    Valle de Chalco, México Hyatt Vacation Ownership A tiempo completo

    Una empresa de gestión de propiedades vacacionales busca un Ejecutivo de Ventas en Xico, Veracruz. La misión es presentar a los huéspedes la oportunidad de convertirse en propietarios de experiencias vacacionales excepcionales.Se requiere fluidez en inglés y español, con un enfoque excepcional en el servicio al cliente y habilidades de ventas. Las...

  • Vacation Assistance Advisor

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Assistance Advisor Department: Vacation Assistance **Status: Non-Exempt** **Reports To: Vacation Assistance Supervisor** **Nature of Work**: This position is responsible for monitoring, updating and satisfying all current Interval pending requests, offering quality customer service, and all travel related services. **Duties and...

  • Vacation Planner

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Train in office with future work from home opportunities possible! Job Summary Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone. Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services. This job involves checking the availability of...

  • Sales Executive Vacation Ownership

    hace 2 semanas

    México MVW A tiempo completo

    PRINCIPAL OBJECTIVE OF POSITIONThe purpose of the Sales Executive position is to present and involve our guest in the opportunity to become an owner of the finest vacation experience.MAJOR DUTIES AND RESPONSIBILITIESPrepares each day to meet guests as a professional sales representative through proper dress and grooming.Adheres to standard work hours 7am -...

  • Vacation Advisor Mex

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor English & French **Department: Member Services**: **Status: Non-Exempt** **Reports To: Member Services Supervisor** **Nature of Work**: **Duties and Responsibilities**: Educates members on our service to help maximize their benefits. Answers members’ inquiries correctly. Maintain an in-depth and up to date knowledge of all products...

  • Coordinator of Human Resources

    hace 4 semanas

    Ciudad de México Hyatt Vacation Club A tiempo completo

    The Coordinator Human Resources & Talent Acquisition will report directly to directly to the Director of Human Resources and is responsible for supporting all human resources activities especially those related to the area of talent acquisition and personal administration.RESPONSIBILITIES- Assist local HRBP on actions to maintain positive associate...

  • Advisor Sr, Recruiter

    hace 3 semanas

    Edo. de México Bombardier A tiempo completo

    At Bombardier, our employees work together to develop mobility around the world, one good idea at a time. If you have a good idea, we'll provide the environment in which it will thrive and grow into a great product or customer experience.Your ideas are our fuel.**In your role, you will**:- Participate actively in full-cycle recruitment process...

  • Guest Experience Agent, Vacation Rentals

    hace 2 semanas

    Ciudad de México, Ciudad de México Beachside VR A tiempo completo

    About the RoleAt Beachside VR, guest experience isn't a department,  it's the heartbeat of what we do. Were looking for an experienced Guest Experience Agent who understands the pace and expectations of vacation rentals and knows how to deliver calm, confident hospitality through clear communication and strong follow-through.In this role, you'll manage...

  • Network Support Specialist Advisor

    hace 3 semanas

    México NTT DATA A tiempo completo

    We are currently seeking a Network Support Specialist Advisor to join our team in Mexico**Position overview**- Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues.- Manages the development of innovative and cost-effective solutions to problems of clients.- Providing...