Sr. Vacation Ownership Advisor

hace 3 semanas

Ciudad de México Marriott Vacations Worldwide A tiempo completo

To understand and support the MVW Vision “To become the preferred provider of vacation ownership and personalized vacation experiences.” Contribute to the success of the Vision by being a source of influence to the vision and MVW.To be able to represent MVW as the expert in all aspects of the MVW product, usage, and resort information and ensure a smooth transition of owners from the purchase through their first vacation experience. Develop a proactive response to owner issues based on trend analysis and identification of root cause. Initiate projects that support the elimination of these complaints.To answer all incoming telephone calls and applicable correspondence from MVW Owners in a friendly and efficient manner to ensure that every owner is satisfied.To use Standard Operating Procedures of MVW Owner Services as a guide to the standards and practices which are to be followed by all associates in this department and discipline so that questions may be correctly answered, problems may be resolved, and compliance with all laws and company policies may be insured.To maintain a tradition and attitude of having the desire to provide excellent service to all customers and associates in the center which will, in turn, support their efforts to provide excellent service to customers and to other associates of the operation. To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport.To be willing to train and to instruct other members of the department and the operation by passing along skills and information to assist them in their development and advancement.To strive to become an independent associate, able to analyze problems and to formulate plans to overcome challenges to get work done quickly with a high degree of quality. To make sound and logical decisions and to choose appropriate courses of action based on the parameters of the situation at hand.Work as an advocate for the customer in resolving any complaints and educate them on their vacation ownership and prepare issue summaries on customer concerns suitable for Senior Management review. Track feedback from owners through all communications.To help create an ongoing effort to improve the center and the department through personal action and by contributing ideas to support the improvement effort.To understand the center as a business and to be familiar with any profit objectives and the relationship between this departments budget and budgetary goals of the center.

  • Sr Advisor Vacation Ownership Bilingual Mex

    hace 2 días

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    **Owner Coordinator Job Family**: Owner Services Job Description 2/8/2008 Page 1 of 2 Process all reservation requests, changes, and cancellations received by phone, fax, mail, internet request or in person. Identify owner reservation needs, check availability of owner occupy reservations, and find alternative dates or accommodations if needed. Verify all...

  • Sr. Vacation Ownership Advisor Bilingual Mex

    hace 1 semana

    México Marriott Vacations Worldwide A tiempo completo

    POSITION OBJECTIVE AND RESPONSIBILITYTo understand and support the MVW Vision “To become the preferred provider of vacation ownership and personalized vacation experiences.” Contribute to the success of the Vision by being a source of influence to the vision and MVW.To be able to represent MVW as the expert in all aspects of the MVW product, usage, and...

  • Vacation Advisor

    hace 7 días

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    **Vacation Advisor -Specialist****Department: Member Services****Status: Non-Exempt****Reports To: Member Services Supervisor****Nature of Work**This position provides service to North American members and is responsible for handling both inbound and outbound calls to promote inventory, aligned with marketing campaigns, seeking to convince members to take...

  • Vacation Assistance Advisor

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Assistance AdvisorDepartment: Vacation Assistance**Status: Non-Exempt****Reports To: Vacation Assistance Supervisor****Nature of Work**:This position is responsible for monitoring, updating and satisfying all current Interval pending requests, offering quality customer service, and all travel related services.**Duties and Responsibilities**Monitors...

  • Vacation Assistance Advisor

    hace 3 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Assistance AdvisorDepartment: Vacation Assistance**Status: Non-Exempt****Reports To: Vacation Assistance Supervisor****Nature of Work**:This position is responsible for monitoring, updating and satisfying all current Interval pending requests, offering quality customer service, and all travel related services.**Duties and Responsibilities**Monitors...

  • Vacation Advisor Mex

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor **Department**: Member Services **Status**: Non-Exempt **Reports To**: Member Services Supervisor Nature of Work **Responsibilities**: Educates members on our service to help maximize their benefits. Answers members’ inquiries correctly. Maintain an in-depth and up to date knowledge of all products offered by Interval International....

  • Vacation Advisor Portuguese

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor**Department: Member Services****Status: Non-Exempt****Reports To: Member Services Supervisor**Nature of Work**Responsibilities**:Educates members on our service to help maximize their benefits.Answers members’ inquiries correctly.Maintain an in-depth and up to date knowledge of all products offered by Interval International. Well versed in...

  • Sales Executive Vacation Ownership

    hace 4 días

    Villas de La Joya, México MVW A tiempo completo

    PRINCIPAL OBJECTIVE OF POSITIONThe purpose of the Sales Executive position is to present and involve our guest in the opportunity to become an owner of the finest vacation experience.MAJOR DUTIES AND RESPONSIBILITIES- Prepares each day to meet guests as a professional sales representative through proper dress and grooming.- Greets each guest in a warm and...

  • Vacation Advisor Portuguese

    hace 3 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor**Department: Member Services****Status: Non-Exempt****Reports To: Member Services Supervisor**Nature of Work**Responsibilities**:Educates members on our service to help maximize their benefits.Answers members’ inquiries correctly.Maintain an in-depth and up to date knowledge of all products offered by Interval International. Well versed in...

  • Vacation Advisor

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor - TPI Exchange **Department**: Member Services **Status**: Non-Exempt **Reports To**: Member Services Supervisor Nature of Work This position is responsible for answering incoming service calls, servicing the members to meet organizational objectives and offering quality customer service. **Responsibilities**: Educates members on TPI...