Technical Account Manager
hace 2 semanas
**Job Description: Technical Account Manager****Location**:Guadalajara**Wexpand History**:At Wexpand, we connect talent with opportunities. We help foreign companies build high-performance teams in Mexico with a modern and human approach. We believe in talent, technology, and ideas that connect people. We're looking for someone who shares those values and can translate them into compelling designs.**About the role**:You operate as a Technical Account Manager when you are on-site and make valuable contributions to our customers because of your expertise, working closely with other Technical Operations teams. You pride yourself on offering top-notch, customer-focused solutions by being able to understand and pre-empt needs, as well as deliver personal, on-the-ground value and assistance, spotting gaps and implementing changes.**Key Responsibilities**:- Maintain an outstanding level of customer service focus whilst dealing with customers.- Provide exemplary support to our customers, internal and external.- Ensure all work is logged and updated using our proprietary ticketing system.- Have the ability to work under pressure.**Qualifications**:- Advanced English C1,C2- Bachelor´s degree- Experience working with PC software/hardware, Networking devices, Windows OS- Exposure to networking technology- Flexible coverage schedule to accommodate occasional evening and weekend work- Experience with Windows OS, Android/IOS, Desktop Support, SAP**Soft Skills**:- Solid communication skills- Problem-solving skills- Active listening**Technical Skills**:- An understanding of analogue and digital circuits (E1, STM-1, Metro E)- Network experience to include TCP/IP, LAN's, WAN's, Routers- Although not required, Portuguese language will be considered a plus- Demonstrated experience with Helpdesk/Desktop Support/Technical Support within an enterprise environment**Schedule**:- Monday to Friday from 8am to 5pm (tentative)- OnsiteTipo de puesto: Tiempo completoSueldo: $25,000.00 al mesTipo de jornada:- Lunes a viernesLugar de trabajo: Empleo presencial
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