Administrative Assistant

**Job Title: Administrative Assistant****Job Summary**: The Administrative Assistant is responsible for building and maintaining positive client relationships through effective communication and professional service. This role involves assisting with the onboarding of new clients, providing training on products or services, and offering ongoing support. The Assistant acts as a liaison between clients and internal teams, manages client data, analyzes feedback, and identifies opportunities for cross-selling and upselling. A background in legal experience is preferred, as the role may involve handling legal-related inquiries and ensuring compliance. The position requires a strong focus on issue resolution, quality assurance, and collaboration with various departments.**Key Responsibilities**:- **Client Interaction**: Build and maintain positive relationships with clients through effective communication. Address client inquiries, concerns, and requests in a timely and professional manner.- **Onboarding and Training**: Assist with the onboarding process for new clients and provide guidance on product or service features. Conduct training sessions or orientations to ensure clients are familiar with company offerings.- **Client Support**: Provide ongoing support to clients, helping them navigate products or services and resolving issues. Collaborate with other departments to ensure prompt resolution of client concerns.- **Communication Liaison**: Serve as a liaison between clients and internal teams, conveying client feedback and requirements. Communicate updates, promotions, and relevant information to clients through various channels.- **Data Management**: Maintain accurate and up-to-date client records in the company’s database or CRM system. Track client interactions, feedback, and service requests for reporting and analysis.- **Product Knowledge**: Stay informed about company products or services and industry trends to provide accurate information to clients. Continuously update knowledge about competitors.- **Cross-Selling and Up-Selling**: Identify opportunities for cross-selling or up-selling additional products or services to existing clients. Collaborate with the sales team to expand client relationships and revenue.- **Issue Resolution**: Investigate and resolve client issues or complaints, escalating complex problems to higher levels when necessary. Document and analyze recurring issues for process improvement.- **Client Feedback Analysis**: Gather and analyze client feedback to identify trends, areas for improvement, and opportunities for enhancement. Provide insights to management for strategic decision-making.- **Documentation and Reporting**: Prepare and maintain documentation related to client interactions, support activities, and feedback. Generate regular reports on client satisfaction, support metrics, and key performance indicators.- **Quality Assurance**: Ensure that services delivered to clients meet or exceed established quality standards. Implement and follow quality assurance processes and procedures.- **Collaboration**: Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the overall client experience. Participate in team meetings and contribute to collaborative initiatives.**Qualifications**:- Previous experience in a client-facing role, preferably with legal experience.- Excellent communication and customer service skills.- Ability to manage multiple tasks and resolve issues effectively.- Knowledge of company products and services.- Experience with CRM systems and data management.- Strong teamwork and collaboration skills.**Salary**: $15,000 MXN MonthlyTipo de puesto: Tiempo completoSueldo: $15,000.00 al mesLugar de trabajo: Empleo presencial