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Applicants are required to read, write, and speak the following languages: English**Role**: Site Reliability Engineer**Location**: Guadalajara preferred**Who are we looking for?****Roles and Responsibilities**- Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production- Participate in a follow-the-sun model for 24x7 support of Oracle Analytics services- Respond to incidents, troubleshoot issues and drive to completion, driving and participate in root cause analysis- Become expert in Analytic services, to prevent, resolve customer issues effectively and prevent regressions and repeats- Document various processes & runbooks; update existing processes- Execute, with excellence, delivery of interim patches and hotfixes as required- Work with various teams to take ownership of and resolve service failure/outages.- Monitor metrics and develop ways to improve the CI and CD tools utilized by the team- Follow all best practices and procedures as established by the company- Mentor and train other engineers and seek to continually improve processes- Other duties as assigned- A BS or MS in Computer Science, or equivalent- Knowledge of Oracle Analytics server, BI publisher, Oracle Analytics Cloud experience required.- Providing cloud networking, infrastructure, and service support, configuration, operations, tools, and processes- Understand networking, and TCP/IP fundamentals and services such as DNS, HTTP, etc.- Linux/Unix system administration including system level knowledge of Linux on OCI Gen 2, creating and executing scripts- Python, Ansible and other cloud Development skills are a plus- Producing documentation in support of developed work (KBs, run books, help guides)- Utilizing agile methodologies- Communicating effectively in a team environment- Working with remote, global teams as well as individuals- Working independently and in a self-directed manner- Able to work extended week day and week-end shifts as required for on-call, after hours upgrades, and other duties as assigned.- 5+ years of experience of running large scale customer facing W eb Applications.- Oracle Cloud Infrastructure (OCI) or AWS, Azure, GCP compute, storage, and network operational experience.- Programming and scripting languages (Python, bash, Java Script - additional experience with PHP, Groovy, Java, and/or Go is a plus)- Using CI/CD scripting tools such as Ansible, Puppet, or Chef- Oracle database, Oracle Autonomous DB, MySQL (experience with MS SQL and/or NoSQL is a plus).- Experience in REST API design and development using java technologies.- Issue tracking and collaboration (Jira and Confluence).
