Order Management Coordinator
hace 22 horas
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable biosimilar and generic medicines. As we move forward on this new and ambitious path, unique opportunities will arise, both professionally and personally. Join us—the future is in our hands**Major accountabilities**:- Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team.- Receive and issue calls to provide a nearby service and customer resolution through personalized follow-up.- Advice and provide information on the company's value proposition, regarding products, commercial conditions and added value.- Track orders, as well as resolve customer doubts about products, prices, delivery, availability and features.- Record and analyze all the information to help better customer knowledge and enhance customer experience -Collaborate with Customer Care Manager and Customer Care Process Assurance Lead exchanging information as a development strategy of business and marketing.- Provide feedback on the efficiency of oriented processes to improve the customer experience.- Be the first contact line for the sales force with central, making an exhaustive monitoring of the consultations and / or incidents generated for a client.- Manage the order processing for pharmacies, taking responsibility for the management of the monthly order, as well as for any other operational process that client demands.- Management of returns due to expired and lack of rotation.- Stock situation analysis: Internal stocks and level of stock in the channel by wholesaler.- Calculation of impact in the pharmacy.- Communication to the sales network and the pharmacy for its management.- Coordination of the implementation of the value proposition in the pharmacy.- Implementation of the multi-channel engagement plan with the pharmacy**Key performance indicators**:- Customer satisfaction: yearly survey result & multi rater feedback from stakeholders.- Compliance with order management deadlines.- Sandoz Financial Control Framework control results related to customer service transactions.**Minimum Requirements**:**Work Experience**:- Understanding of sales / commercial processes.- Reporting- Keep fluent conversation in English and Spanish**Skills**:- Problem solver.- Calls Handling.- Curiosity.- Customer Care.- Customer Experience.- Customer Relationship Management (CRM) Software.- Customer Requirements.- Customer Service.- Efficiency.- Microsoft Access.- Microsoft Excel.- Mobile Devices.- Relationship Building.- Sales.**Languages**:- English.Why Sandoz?Generic and biosimilar medicines are the backbone of the global pharmaceutical industry. Sandoz, a leader in this sector, provided more than 900 million treatments to patients in over 100 countries in 2024. Through investments in new development capabilities, production facilities, acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients access high-quality, affordable medicines in a sustainable way. Our open and collaborative culture is powered by talented and ambitious colleagues in an agile and collegial environment with impactful, flexible, and hybrid careers—where diversity is welcomed and personal growth is supported.Commitment To Diversity And InclusionWe are committed to creating an exceptional and inclusive work environment and diverse teams that represent the patients and communities we serve.
-
Order Management Operations Coordinator
hace 1 semana
Insurgentes, México Novartis A tiempo completo**Summary**: Liderar las operaciones de Order Management y actividades clave relacionadas; soportar los proyectos del área y crossfuncionales; asegurar el cumplimiento de los requerimientos de informes contables externos e internos oportunamente y con exactitud. **About the Role**: Location: NOCC Mexico #LIHybrid **Key Responsibilities**: - Work with...
-
Order Management Coordinator
hace 1 día
INSURGENTES (Sandoz), México Sandoz A tiempo completoJob Description Summary-Generate the best customer experience to the pharmacy, to all customers served by Customer Care through a deep customer knowledge, personalized and proactive attention. Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and / or incidents generated in a client through...
-
Order Management Coordinator
hace 1 día
INSURGENTES (Sandoz), México Sandoz A tiempo completoJob Description Summary-Generate the best customer experience to the pharmacy, to all customers served by Customer Care through a deep customer knowledge, personalized and proactive attention. Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and / or incidents generated in a client through...
-
Order Management Specialist
hace 4 días
Insurgentes, México Novartis A tiempo completo**Summary**:Proporcionar soporte analítico a la disciplina FRA para informes financieros, cumplimiento y precisión de datos. Manejar y coordinar la preparación de informes, asegurando su puntual presentación.**About the Role**:**Major Accountabilities**- Provide analytical support in matters related to supply chain activities, decision making.-...
-
Order Management Specialist
hace 4 días
Insurgentes, México Novartis A tiempo completo**Summary**: Proporcionar soporte analítico a la disciplina FRA para informes financieros, cumplimiento y precisión de datos. Manejar y coordinar la preparación de informes, asegurando su puntual presentación. **About the Role**: **Major Accountabilities** - Provide analytical support in matters related to supply chain activities, decision making. -...
-
Order Management Specialist
hace 3 días
Insurgentes, México Sandoz A tiempo completoIn 2023 Sandoz will become an independent organization! As the global market leader in generic and biosimilar medicines, Sandoz steps forward from a position of strength. Those who join Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be races with...
-
Order Management Sr. Project Specialist
hace 2 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:Led cross-functional initiatives to update and enhance operational processes at Novartis, driving efficiency and continuous improvement across departments by having strong communication and strategic problem-solver with a consistent focus on operational excellence and digital transformation.**About the Role**:- Location: NOCC Mexico...
-
Coordinator, Global Program Management
hace 4 días
Insurgentes, México Novartis A tiempo completo**Summary**: Mantenimiento, gestión y mantenimiento de los planes de proyecto y creación, aprobación e implementación de planes de proyecto. Evaluar los desafíos del proyecto y desarrollar soluciones para alcanzar los objetivos de trabajo, la calidad y las partes interesadas. Establecer mecanismos para monitorear el progreso del proyecto e identificar a...
-
Coordinator, Global Program Management
hace 4 días
Insurgentes, México Novartis A tiempo completo**Summary**:Mantenimiento, gestión y mantenimiento de los planes de proyecto y creación, aprobación e implementación de planes de proyecto. Evaluar los desafíos del proyecto y desarrollar soluciones para alcanzar los objetivos de trabajo, la calidad y las partes interesadas. Establecer mecanismos para monitorear el progreso del proyecto e identificar a...
-
Order Management Specialist
hace 3 semanas
Insurgentes, México Novartis A tiempo completo**Summary**:To provide customer service for sales orders and credit notes processing as well as analytical support to supply chain for reporting, compliance, and accuracy of data. To handle and coordinate the preparation of reports.**About the Role**:- Location: Hybrid. CDMX- Your responsibilities include, but are not limited to:- Provide analytical support...
