Customer Support Associate
hace 3 días
Funnel Leasing - TSRAbout UsHelpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.Position OverviewIn the role of a Technical Support Representative, your main duty will be to assist clients with various products. We seek individuals who are enthusiastic about learning and taking initiative to ensure that all issues are resolved effectively, with a sense of accountability and ownership.Primary Responsibilities:- Support clients across multiple products- Initial point of contact for customer support issues- Responsible for support cases through the entire life-cycle of the support case- Log and track issues in the support ticketing system- Triage support and other department queues- Responsible for handling intricate customer support issues- Handle support cases that sometimes require complex resolutions- Handle internal/external configuration changes/tasks, data entry, etc.- Responsible for more complex customer support issues- Responsible for assisting tier 1 associates- Escalating issues to senior support team members as needed- In-depth troubleshootingQualifications:- 1-4 years of customer support experience- Technical troubleshooting and problem-solving skills- Excellent verbal and written English skills- Strong sense of ownership and responsibilityCompetencies/Personality Traits- An eagerness to learn as our products are constantly changing and improving- Able to operate autonomously with mínimal direction or guidance- Have exceptional communication abilities- Receptive to coaching,- Possess a team-oriented mindset- Proactive and determined attitudePreferred Qualifications- Experience in SaaS customer software support- IT/Technical/Software Eng education or experience (current students encouraged to apply)- Experience working with Salesforce, Zendesk, Jira/Atlassian
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Customer Support Associate
hace 5 días
Guadalajara, México Specright A tiempo completo**Job Title: Customer Support Associate Department: Customer Success** **Reports to: Director of Customer Support** **Responsibilities and Duties** - Answer basic customer technical support requests - Troubleshoot errors to provide customers with possible solutions - Create new users, reset user passwords, and update user profiles - Triage customer support...
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Customer Support Associate
hace 5 días
Guadalajara, México Helpware A tiempo completoFunnel Leasing - TSR About Us Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to...
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Customer & Application Support Associate
hace 1 semana
Guadalajara, México ARCOS A tiempo completo**Position Summary**: As a Customer & Application Support Associate, you will regularly interact with customers and provide daily technical support to ARCOS customers, post implementation. **What you'll do**: As a key member of our support team, you’ll play a vital role in delivering a positive customer experience. Your main responsibilities will...
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Customer Service Associate
hace 4 días
Guadalajara, México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.Position SummaryThe Senior Customer...
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Customer Service Associate
hace 4 días
Guadalajara, México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.Position SummaryThe Senior Customer...
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Customer Service Associate
hace 3 días
Guadalajara, México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...
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Customer Service Associate
hace 2 días
Guadalajara, México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...
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Customer Service Associate
hace 3 días
Guadalajara, Jal., México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...
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Customer Service Associate
hace 3 días
Guadalajara, Jal., México Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. Position Summary The Senior Customer...
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Customer Care Associate
hace 4 semanas
Guadalajara, México OMRON A tiempo completoIN OMRON MÉXICO WE ARE LOOKING FOR OUR NEXT CUSTOMER CARE ASSOCIATE(located in Guadalajara, Jalisco)Omron Automation - Americas is looking for an energetic and focused Customer Care Associate (CCA)to join our class team.The responsibilities of this position include a broad range of customer service activities to support our Direct Customer and Channel...
