Fraud Operations Analyst

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:The Risk Management team is responsible for managing diversified risk and operation affairs associated with our products and business flows, ranging from payment risk, fraud risk, credit risk to compliance and security risk, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes. We are looking for an experienced risk investigation operation to investigate the fraud cases and dealing with the risk account and response for key loss metrics while maintaining a positive user experience.Role Responsibilities:- Investigating account takeover fraud cases, conducting detailed analysis with a fraud-oriented perspective, and verifying the dispute reasons of the cases, collecting valid and sufficient evidence to support decisions.- Using a combination of manual and automated tools to gather data and conduct complex and deep-dive investigations of sophisticated negative cases, categorizing and tagging the cases.- Working with the transaction risk operation, strategy, algorithm, and customer service teams to conduct manual reviews and audit the false positives of the risk rules to improve the user experience.- Collaborating with the customer service team and account & settlement team to provide resolutions for issues related to unrecognized transactions from cardholders.- Conducting manual reviews for risk patterns across all DiDi business lines.- Executing chargeback defense.Role Qualifications:- High school or Bachelor’s degree in Finance, Economics, Mathematics, Engineering, Statistics, or a similar Quantitative field (preferred).- +2 years of experience, with at least 1 year of experience in the risk management industry, specifically in credit card transaction risk management or fraud detection.- Excellent written and verbal communication skills, with the ability to influence others, strong leadership skills, and the ability to manage.- Experience in working autonomously and prioritizing multiple goals, with the ability to design risk management strategies and generate insights to serve as recommendations for other teams.- Ability to accept a flexible schedule and work under pressure.- Ability to approach challenges from a user perspective while being pragmatic and solutions-oriented.- Intermediate proficiency in Outlook, Excel, and PowerPoint.EEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.**_