Customer Success and Review Specialist
hace 17 horas
**Customer Success and Review Specialist**Company Overview:Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on post-service engagement, this role is key to enhancing our online reputation and building lasting relationships with our customers.Key Responsibilities:- **Call Grading and Dispute Resolution**: Evaluate customer service calls for quality, providing feedback to improve future interactions. Manage disputes regarding charges for Google Local Service Ads, ensuring fair and satisfactory resolutions.- **Review Solicitation**: Actively solicit reviews from customers upon job completion, with a particular emphasis on Google Local Service Ads. Develop strategies to encourage feedback and share positive experiences.- **Review Management**: Monitor and respond to reviews across various platforms. Craft responses that reflect our brand's commitment to customer satisfaction, addressing concerns and highlighting positive engagements.- **Customer Liaison**: Serve as the primary point of contact for customers post-service. Work closely with our customer service team to resolve any issues, ensuring every customer is satisfied with the resolution.- **Success Story Promotion**: Share compelling customer success stories and testimonials across our marketing channels. Highlight positive experiences to enhance our brand reputation and attract new customers.**Requirements**:- Proven experience in customer service, marketing, or a related field.- Strong communication and interpersonal skills, with the ability to effectively address customer concerns and promote positive interactions.- Experience in online review management and response strategies.- Ability to work collaboratively within a team and across departments to resolve customer issues.- Creative and strategic thinking, with the capacity to develop innovative approaches to soliciting and managing reviews.- Bachelor's degree in Marketing, Communications, or related field is preferred.**Benefits**:- Competitive salary.- Opportunity for growth in a dynamic and expanding company.- Flexible remote work environment.Pay: From $17,000.00 per monthWork Location: Remote
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Protocol Review Specialist
hace 3 días
Desde casa, México The Hero Company A tiempo completoA **Protocol Review Specialist** is someone who attends a 20 minute Protocol Review Appointment with a customer that has purchased a new health and wellness product. On the Protocol Review Appointment, we walk a customer step by step through a carefully crafted **Health and Wellness Protocol**designed to help them optimize their health with the product that...
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Customer Success Specialist
hace 2 semanas
Desde casa, México ARQUIPLANNER A tiempo completoComo Customer Success Specialist, desempeñarás un papel crucial para garantizar el éxito de nuestros clientes, fomentando la confianza, comprendiendo sus objetivos y alineando expectativas para mejorar la lealtad y la colaboración. Tus principales tareas seran: - Desarrollar confianza con los clientes, comprender sus objetivos y alinear las...
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Data Review
hace 3 semanas
Desde casa, México Luxoft A tiempo completo**Project** Description**:Our engineering team is looking for a Data Review Specialist/Annotator. We need somebody detail orientated, organized and open minded You will be closely working with the best software engineers by giving them all the necessary reports based on video data reviews and video/imagine annotations.**Responsibilities**:- Video data review...
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Data Review
hace 1 semana
Desde casa, México Luxoft A tiempo completo**Project** Description**:Our engineering team is looking for a Data Review Specialist/Annotator. We need somebody detail orientated, organized and open minded You will be closely working with the best software engineers by giving them all the necessary reports based on video data reviews and video/imagine annotations.**Responsibilities**:- Video data review...
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Customer Success Associate
hace 1 semana
Desde casa, México Wobot Intelligence A tiempo completo**Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...
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Manager of Customer Success
hace 1 semana
Desde casa, México DearDoc A tiempo completo**Who we are...** Great Places to work 2022 and 2023 DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more...
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Customer Success Manager
hace 17 horas
Desde casa, México Ailet A tiempo completoCustomer Success Manager (Account)Required work experience: From 2 yearsFull time, remote work**About the company**We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We...
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Customer Success
hace 2 semanas
Desde casa, México Higlobe, Inc A tiempo completo**About Higlobe** We are an international payment platform that moves money instantly and with zero transaction fees. Our product is specifically designed for international professionals; overseas freelancers, contractors and independent workers with US business clients. We understand that having an easy payment method can bring more jobs and opportunities...
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Wholesale Success Specialist
hace 3 semanas
Desde casa, México Aventus A tiempo completo**Wholesale Success Specialist - Deliver Premium Experiences at Aventus****100% Remote | C2 English Required****Who We Are**Aventus is redefining the customer experience. We are a boutique CX company based in Charleston, SC, serving premium e-commerce brands with exceptional service, deep brand integration, and a culture of excellence. Built on southern...
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Customer Success Manager
hace 3 semanas
Desde casa, México Multiplier A tiempo completo**Customer Success Manager**Remote/LATAM**A Bit About Us**We're at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find,...