Technical Support Manager
hace 3 semanas
Ubicación: Guadalajara, Teletrabajo parcial Somos una empresa tecnológica en constante crecimiento que ofrece soluciones tecnológicas innovadoras para empresas. Nos apasiona resolver problemas y brindar soluciones que hagan la vida más fácil a nuestros usuarios. Si te gusta la tecnología y disfrutas ayudar a los demás, este es tu lugar. Serás la voz y la cara técnica de nuestra empresa. Tu objetivo es resolver las incidencias de nuestros usuarios de manera eficiente, asegurando que su experiencia con nuestro producto sea siempre positiva. Atender y resolver tickets técnicos a través de nuestros canales oficiales (Chat, Email, Ticketera). Diagnosticar y documentar errores de software (bugs) para el equipo de desarrollo. Ayudar a los clientes a configurar sus cuentas e integraciones. Colaborar en la creación de artículos para nuestra base de conocimientos (Help Center). Capacidad para leer logs y conocimientos básicos de SQL y APIs. Experiencia previa en Help Desk o soporte técnico (Deseable en empresas SaaS). Buena redacción y ortografía. Actitud orientada al servicio y mucha paciencia. Bilingüe: Español / Inglés Prestaciones de ley Bono de Asistencia, Puntualidad y Despensa Plan de carrera técnico y formación continua #J-18808-Ljbffr
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Technical Support Engineering Manager
hace 2 semanas
WorkFromHome, México Datadog A tiempo completoA technology firm in Mexico City is looking for a Manager 2 in Technical Support Engineering to manage and mentor teams, ensuring client satisfaction through expert support. You will lead initiatives to improve processes and work closely with senior leadership on hiring and retention. The ideal candidate values people management, is self-motivated, and can...
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Technical Support Manager- Mexico
hace 3 semanas
WorkFromHome, México Jumpcloud A tiempo completoAll roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than...
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Global Remote Technical Support Manager
hace 3 semanas
WorkFromHome, México Jumpcloud A tiempo completoA leading IT solution provider is seeking a Technical Support Manager to lead a remote team of Customer Support Engineers. You will manage day-to-day operations for multiple support tiers and drive performance improvements. Ideal candidates will have over 4 years of customer support management experience within a SaaS environment and a passion for customer...
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Remote L1 Technical Support Manager
hace 2 semanas
WorkFromHome, México Samsara A tiempo completoA technology company is searching for a Manager to oversee its Level 1 Technical Support team. The ideal candidate will have over three years of experience in a high-volume contact center and fluency in both Spanish and English. This remote position requires strong leadership and problem-solving skills to empower team members and ensure top-notch customer...
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Remote Technical Account Manager — Payments Platform
hace 3 semanas
WorkFromHome, México Medium A tiempo completoA fintech startup is looking for a Technical Account Manager to support merchants post-launch. You will monitor technical health, handle incidents, and aid merchants with their technical needs. Ideal candidates have 3+ years in account management or support, strong technical skills in payment ecosystems, and are fluent in Spanish and English. The role offers...
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Technical Project Manager
hace 3 semanas
WorkFromHome, México Arcadis A tiempo completoJoin to apply for the Technical Project Manager role at Arcadis 2 days ago Be among the first 25 applicants Join to apply for the Technical Project Manager role at Arcadis Get AI-powered advice on this job and more exclusive features. Job DescriptionThis position will join the Digital Intelligence Practice Group. Based in Ciudad de Mexico (Hybrid)We are...
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Support Engineering Manager
hace 3 semanas
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
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Support Engineering Manager
hace 3 semanas
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
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Support Engineering Manager
hace 3 semanas
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
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Support Engineering Manager
hace 3 semanas
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Support Engineering Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology...
