Service Technician

hace 19 horas

Ciudad de México Xerox A tiempo completo

**About Xerox Holdings Corporation**We are seeking an experienced Service Engineer to perform preventive and corrective maintenance on high-production and multifunction printing equipment. This role ensures optimal equipment performance and delivers an excellent customer experience.Key Responsibilities- Perform preventive and corrective maintenance on installed equipment.- Diagnose technical issues, analyze root causes, and implement effective solutions.- Replace damaged parts and ensure proper functioning of equipment.- Provide customer training and guidance on equipment use.- Maintain accurate documentation, including service logs and daily reports.- Safeguard company assets such as parts, tools, and equipment.**Requirements**:- Technical Degree or Bachelor’s in Engineering (minimum).- Technical English proficiency.- Proficiency in Microsoft Office Suite.- Experience in a similar role servicing high-production printing equipment.- Strong knowledge of electronics, mechanics, networking, and computing.Key Skills- Strong analytical and problem-solving skills.- Disciplined and detail-oriented.- Excellent customer service skills.- Strong sense of urgency and accountability.Sobre el puestoBuscamos un Ingeniero de Servicio con experiência para realizar mantenimiento preventivo y correctivo en equipos de impresión de alta producción y multifuncionales. Este rol garantiza un desempeño óptimo de los equipos y una excelente experiência para el cliente.Responsabilidades principales- Realizar mantenimiento preventivo y correctivo en los equipos instalados.- Diagnosticar fallas técnicas, analizar causas raíz e implementar soluciones efectivas.- Sustituir partes dañadas y asegurar el correcto funcionamiento del equipo.- Capacitar y asesorar a los clientes en el buen uso de los equipos.- Mantener documentación precisa, incluyendo bitácoras y reportes diarios.- Salvaguardar los activos de la compañía (refacciones, herramientas, etc.).**Requisitos**:- Carrera técnica concluida o Ingeniería (mínimo).- Inglés técnico.- Dominio de la paquetería de Microsoft Office.- Experiência mínima de 5 años en puesto similar, brindando servicio a equipos de impresión de alta producción.- Conocimientos sólidos en electrónica, mecánica, redes y computación.Habilidades clave- Capacidad analítica y de resolución de problemas.- Disciplina y orientación al detalle.- Excelentes habilidades de servicio al cliente.- Sentido de urgencia y responsabilidad.

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