Sr Support Engineer I
hace 3 semanas
Blue Yonder Job Profile: Sr Support Engineer IOverview:The Senior Support Engineer I will support our SaaS customers to provide Solution/Product support on Work Force Management.What you'll do:- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY WFM Solution WGS Team- Provide advice to BY partners and customers regarding industry best practices and process methodology- Document learnings and create knowledge articles for repeated cases- Bring in new ideas for automation, re-use and service improvements- Understand the SaaS offering, features and functionality deployed for a given customer.- Work closely with the BY Solution Experts for complex issue resolution including Product Development- Continuous learning on latest BY Retail and WFM Solutions.What we are looking for:- Industry experience:_- 3+ years of Retail Workforce Management experience- 3+ years of experience in the Software/SaaS industry- Technical experience with BY products preferred specifically, WFM- Experience with customer/client support in Supply Chain software- Technical Skills:_- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL- Strong knowledge of middleware (i.e. Weblogic, TomCat)- Proficiency in Java / J2EE concepts - JDBC, C++- Cloud (Azure preferred), Log analysis and networking tools- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)- Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.- Soft Skills:_- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting- Ability to work calmly under pressure and meet deadlines- Proven background to have managed multiple stakeholders in a global environment- Must have strong multi-tasking skills- Must be self-motivated and quick learner - New technologies, platforms, integrations- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations- Demonstrates initiative and is inquisitive- Succeeds in a fast-paced environment- Demonstrates the ability to work independently without losing team synergy- Demonstrates customer service ethics and core values- Education:_- Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master’s degree preferred.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Sr. Support Engineer I
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoTitle: Sr Support Engineer IScope:The Senior Support Engineer I is a customer-focused role responsible for providing technical and functional support and ensuring a high level of customer satisfaction through exceptional service delivery. The role involves working collaboratively with customers, team members, and partners to enhance solution stability and...
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Support Engineer I
hace 4 días
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India. Scope: Blue Yonder is undergoing tremendous SAAS/DevOps...
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Sr Support Engineer 1
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:- Sr Support Engineer 1 (Cloud Applications/ Transportation Manager/SaaS)Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer...
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Support Engineer I
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.Scope:Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this...
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Support Engineer I
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.Scope:Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this...
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Support Engineer I
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoTitle: Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Monterrey, MXOverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 500+ global customers on SaaS, Private Cloud, and On Premise.Scope:Blue...
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Sr Support Engineer 1
hace 4 días
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Sr Support Engineer 1 Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer Location: Mexico, Monterrey (Remote) Overview The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India. Scope The Senior Support Engineer will serve as a...
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Sr Support Engineer 1
hace 3 días
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Sr Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.ScopeThe Senior Support Engineer will serve as a trusted...
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Sr Support Engineer 2
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:- Sr Support Engineer 2 (Cloud Applications/ Transportation Manager/SaaS)Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer...
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Sr Support Engineer
hace 18 horas
Monterrey, México Blue Yonder A tiempo completoJob Profile - Sr Support Engineer Overview The Senior Support Engineer will support our SaaS customers to provide Solution/Product support on Work Force Management. What you'll do: - Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases - Maintain positive customer relationships by...
