Quality Assurance Auditor

hace 8 horas

Guadalajara, México EPAM Systems, Inc. A tiempo completo

Join our Threat Detection & Response (TDR) team as a **Quality Assurance Auditor**, where you will conduct manual audits to maintain high standards and align processes with our Quality Framework.You will play a vital role in identifying areas for improvement and ensuring the completeness and compliance of security operations.**Responsibilities**- Perform comprehensive manual audits of TDR processes focusing on accuracy, compliance, completeness, responsiveness, and legal requirements- Evaluate resolution and final issue classification, hyperlink accuracy, escalation and incident reporting accuracy, and timeline entry accuracy- Conduct audits across various quality programs emphasizing reporting and compliance- Identify and document discrepancies, errors, and areas requiring improvement- Contribute to the weekly QA findings report- Support efforts to expand the team's capability for manual audits to align with the broader QA framework- Collaborate with TDR teams to provide feedback and facilitate corrective actions based on audit findings**Requirements**:- 2+ years of experience or background in quality assurance or security operations- Strong analytical skills with keen attention to detail- Experience with manual auditing processes- Ability to work independently and manage time effectively- Familiarity with security operations centers and threat detection concepts- Understanding of quality assurance frameworks- English proficiency at B2 level or higher**Nice to have**- Experience in security operations or related field- Knowledge of quality assurance metrics and key performance indicators- Experience conducting operational audits- Familiarity with customer and internal reporting processes- Understanding of data privacy and legal compliance in security contexts**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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