Application Support Specialist

hace 2 semanas

Desde casa, México Eldercare Resource Planning A tiempo completo

**Application Support Specialist**:- Fully Remote Position with a U.S.Based Company - Based Remotely in Mexico via UpWork_**About the Role**:**What You Will Do**:- **Medicaid Application Management**:- ** Team Coordination & Communication**:Work closely with the Eligibility Specialist and Administrative Assistant to streamline document gathering, review, and submission.- ** Agency Liaison & Process Follow-Up**:- Monitor the status of submissions by following up with Medicaid agencies.Research and stay current with state and county policies related to Medicaid long-term care eligibility.Elevate critical issues (e.g., unexpected denials, case appeals, or discrepancies) to the Medicaid Team Manager.- ** Documentation & Data Management**:Record all client and agency interactions in the CRM system.**Qualifications & Skills**:- **Education & Experience**:Minimum of a high school diploma or equivalent.- 1-2 years of relevant experience in a professional office setting is preferred.- ** Technical Skills**:Proficiency with Google Workspace apps (Gmail, Calendar, Docs, Sheets).- Experience with PDF editing software and online communication tools.Familiarity with CRM systems and electronic document management systems is a plus.- ** Personal Attributes**:Exceptional attention to detail and strong organizational skills.- Excellent written and verbal communication in English.A proactive team player who is also comfortable working independently.Ability to research and understand financial and Medicaid-related processes and guidelines.**Working Hours & Employment Details**:- **Employment Type**:Independent Contractor engaged via UpWork.- ** Hours**:Full-time, hourly position with work scheduled during U.S. business hours (Monday-Friday).- Expected billable hours range between 35-40 per week, with an initial training period to establish the role's workflow.- ** Compensation**:$12-$14 US Dollars per hour.**Home Office Requirements**:- **Environment**:A quiet, distraction-free workspace is essential.- ** Equipment**:You must provide your own hardware and high-speed internet.- A computer with a minimum of 8GB RAM, a noise-canceling headset, and an external monitor are required.(Tablet use is not permitted for this role.)- ** Software**:All work software required for the role will be provided by the Company.Performance and compensation reviews at 90 days and annually.Comprehensive training and mentorship to help you succeed in the role.Opportunities for career advancement and continuous professional development.Access to all necessary work software and tools.**About Eldercare Resource Planning**:

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